{"id":4114,"date":"2021-06-17T19:43:25","date_gmt":"2021-06-17T19:43:25","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&#038;p=4114"},"modified":"2025-10-21T15:08:11","modified_gmt":"2025-10-21T15:08:11","slug":"how-to-translate-tickets","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-to-translate-tickets\/","title":{"rendered":"How to Translate Tickets"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4114\" class=\"elementor elementor-4114\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ecba83e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ecba83e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56055af5\" data-id=\"56055af5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51ea880e elementor-widget elementor-widget-text-editor\" data-id=\"51ea880e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The convenience of auto-translation is now available for every ticket, regardless of entry point (including phone, text message, email, or online form). Simply select the language in ticket details to instantly translate the message.<\/span><\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Click on any ticket in your inbox<img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-4116 aligncenter\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2021\/06\/j2.gif\" alt=\"\" width=\"285\" height=\"378\" \/><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the Ticket Details of your customer\u2019s ticket, locate the Ticket Assignment section<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the Language drop-down menu and select the language used by the customer<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The new translation will appear under the Original Message and the translator(s) for that language will be added to the ticket<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Translators can click on the \u201cApprove Bing Translation\u201d checkbox to confirm that the translation is acceptable<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reply to the customer in the ticket\u2019s original language by typing a response then clicking the translation button before sending<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/><\/span><b>Note<\/b><span style=\"font-weight: 400;\">: To take advantage of this feature, languages must be enabled in your Onflo (formerly Let\u2019s Talk) Account.<\/span><\/p><p>\u00a0<\/p><p><b>Related Articles\u00a0<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-to-set-up-translation-workflows\/\"><span style=\"font-weight: 400;\">Translate Tickets<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-to-translate-tickets\/\"><span style=\"font-weight: 400;\">How do I translate a Ticket?<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-to-set-up-translations\/\"><span style=\"font-weight: 400;\">Supporting Non-English Feedback<\/span><\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The convenience of auto-translation is now available for every ticket, regardless of entry point (including phone, text message, email, or online form). Simply select the language in ticket details to instantly translate the message. \u00a0 Click on any ticket in your inbox In the Ticket Details of your customer\u2019s ticket, locate the Ticket Assignment section...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[409],"class_list":["post-4114","post","type-post","status-publish","format-standard","hentry","category-how-to-articles"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4114","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=4114"}],"version-history":[{"count":10,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4114\/revisions"}],"predecessor-version":[{"id":14562,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4114\/revisions\/14562"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=4114"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=4114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}