{"id":4087,"date":"2021-06-14T21:05:29","date_gmt":"2021-06-14T21:05:29","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&p=4087"},"modified":"2025-10-27T20:58:07","modified_gmt":"2025-10-27T20:58:07","slug":"new-in-onflo-june-2021","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/product-updates\/new-in-onflo-june-2021\/","title":{"rendered":"New in Onflo (formerly Let's Talk!): June 2021"},"content":{"rendered":"\t\t
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When it comes to customer service management -- we\u2019ve got you covered. The 16.0 release offers improved customer access and flexible tools to help you manage your district\u2019s concerns with ease.<\/span><\/p>

\"\"Translation Support for All Tickets<\/b><\/h2>

Auto-translation is now available for every ticket (including phone, text message, email, or online form). Simply select the language in ticket details to instantly translate the message.<\/span><\/p>

Note<\/b>: To take advantage of this feature, languages must be enabled in your Onflo (formerly Let's Talk!) account.<\/span><\/p>

Flexible Ticket Aging Rules<\/b><\/h2>

\"\"<\/p>

System Administrators<\/b> can now set different ticket aging rules and working hours based on Interest Area or Category to meet the unique standards of each department.<\/span><\/p>

Interest Area Phone Number Management<\/b><\/h2>

System Administrators <\/b>can create custom settings for multiple phone lines, making it possible for each line to have its own set of incoming call greetings, voicemail messages and text auto-replies.<\/span><\/p>

Enhanced Support Center<\/b><\/h2>

\"\"<\/p>

All users have the ability to submit a feature request, report an issue (including a screenshot), or provide general feedback from within their Onflo account.<\/span><\/p>

Browser-based Notifications<\/b><\/h2>

Get notified about the latest changes in their Onflo account right from your browser (available for Google Chrome, Firefox, and Safari).\u00a0<\/span><\/p>

Reorganized Inbox<\/b><\/h2>
  • Better understand your customers\u2019 experiences by filtering for tickets containing <\/span>Feedback Comments<\/b><\/li>
  • Tickets that have most recently received a reply will now appear at the top of the inbox, regardless of date of initial receipt.<\/span><\/span><\/li><\/ul>

    New Dashboard Filters<\/b><\/h2>

    \"\"<\/p>

    You can now filter your Onflo Dashboard data by Landing page<\/strong> or Tab.<\/strong><\/span><\/p>

    Organization-wide Out of Office<\/b><\/h2>

    \"\"<\/p>

    System Administrators can set up Out of Office for the entire district and use Auto Reply to let customers know when you\u2019ll be back.\u00a0<\/span><\/p>

    Additional Enhancements<\/b><\/h2>
    • Searchable response templates.<\/span><\/li>
    • Email notifications for undelivered replies.<\/span><\/li>
    • A date closed field for your closed ticket inbox.<\/span><\/li>
    • The ability to reset your notifications to the default settings.<\/span><\/li>
    • Email domain suggestions to help you avoid (and correct) typos.<\/span><\/li>
    • Custom thank you messages for hidden customers.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      When it comes to customer service management -- we\u2019ve got you covered. The 16.0 release offers improved customer access and flexible tools to help you manage your district\u2019s concerns with ease. Translation Support for All Tickets Auto-translation is now available for every ticket (including phone, text message, email, or online form). Simply select the language...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[414],"class_list":["post-4087","post","type-post","status-publish","format-standard","hentry","category-product-updates"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=4087"}],"version-history":[{"count":19,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4087\/revisions"}],"predecessor-version":[{"id":14920,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/4087\/revisions\/14920"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=4087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=4087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}