{"id":4027,"date":"2021-05-21T20:19:21","date_gmt":"2021-05-21T20:19:21","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&p=4027"},"modified":"2026-01-16T01:04:37","modified_gmt":"2026-01-16T01:04:37","slug":"optimization-for-lets-talk-assistant","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/optimization-for-lets-talk-assistant\/","title":{"rendered":"Optimization for Chatbot"},"content":{"rendered":"\t\t
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Every customer interaction is an opportunity to make your Onflo (formerly Let\u2019s Talk) Assistant smarter. In the Optimization Table, System Administrators<\/strong> can see these details in full and improve chatbot performance through a few simple steps!<\/p>

Optimization Table - Filter Options<\/span><\/h2>

To access the Optimization table, locate the Onflo Assistant Settings page in the settings menu. From here, click on the \u201cOptimization\u201d tab. On this page you will see the most recent chats that have been submitted to your Onflo Assistant, including customer info, the customer question, the response, and the helpfulness rating.<\/span><\/span><\/span><\/p>

Filter by Date Range<\/span><\/h3>

To view chats from all time, or from a specific Date range, click on the calendar icon in the top right of the screen. It defaults to \u201cToday.\u201d<\/p>

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Additional Filter Types<\/span><\/h3>

Click on the filter icon to select which kinds of interactions you want to view.<\/p>

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Especially helpful is filtering by the helpfulness, which can be used to narrow down chats to only those that require additional attention. Here\u2019s a breakdown of what those ratings mean:<\/span><\/p>

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