{"id":3948,"date":"2021-01-08T10:20:25","date_gmt":"2021-01-08T10:20:25","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&#038;p=3948"},"modified":"2026-01-13T22:26:23","modified_gmt":"2026-01-13T22:26:23","slug":"how-to-customize-your-onflo-inbox","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-to-customize-your-onflo-inbox\/","title":{"rendered":"How to Customize Your Onflo Inbox"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3948\" class=\"elementor elementor-3948\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a450f87 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a450f87\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-639808b0\" data-id=\"639808b0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-607a99ba elementor-widget elementor-widget-text-editor\" data-id=\"607a99ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Organize your inbox for the way you like to work! You can now customize your inbox to view the fields most relevant to you and group tickets to help you prioritize your inbox.<\/p><h2>How to Customize your Inbox<\/h2><h4><b>Table Settings<\/b><\/h4><p><span style=\"font-weight: 400;\">Click on the \u201cFields\u201d drop-down menu located at the top right of the Inbox to edit Table Settings. By clicking the eye icon,\u00a0 you can choose which Ticket information you want to display such as Cx Score, Priority, Topic, Ticket Age, etc. Click and drag these elements to arrange the order in which they appear. Save your changes to see your updated Inbox view.<\/span><\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-15654 size-full\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/01\/GIFRecording20260113at4.24.44PM.gif\" alt=\"\" width=\"1920\" height=\"850\" \/><\/p><h4><b>Group Tickets based on Status or Priority<\/b><\/h4><p><span style=\"font-weight: 400;\">To enable Inbox Groupings, click on the \u201cFields\u201d drop-down menu located at the top right of the Inbox. Click on the checkbox labeled \u201cAllow Inbox Groupings by:\u201d, then select either the \u201cStatus\u201d or \u201cPriority\u201d option.\u00a0<\/span><\/p><p><img decoding=\"async\" class=\"size-full wp-image-4905 aligncenter\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2021\/01\/5.png\" alt=\"\" width=\"274\" height=\"189\" \/><\/p><p><span style=\"font-weight: 400;\">Selecting \u201cStatus\u201d will allow you to view Unopened Tickets, In-Progress Tickets, and Tickets with Pending Details in separate groupings.<\/span><\/p><p><span style=\"font-weight: 400;\">Selecting \u201cPriority\u201d will allow you to view Tickets in groups based on the Priority level.<\/span><\/p><p><span style=\"font-weight: 400;\">Save your changes to see your updated inbox view.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Organize your inbox for the way you like to work! You can now customize your inbox to view the fields most relevant to you and group tickets to help you prioritize your inbox. How to Customize your Inbox Table Settings Click on the \u201cFields\u201d drop-down menu located at the top right of the Inbox to...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[409],"class_list":["post-3948","post","type-post","status-publish","format-standard","hentry","category-how-to-articles"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/3948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=3948"}],"version-history":[{"count":20,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/3948\/revisions"}],"predecessor-version":[{"id":15657,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/3948\/revisions\/15657"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=3948"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=3948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}