{"id":329,"date":"2016-01-25T00:00:45","date_gmt":"2016-01-25T00:00:45","guid":{"rendered":"http:\/\/www.k12insight.com\/kc\/?post_type=article&p=329"},"modified":"2026-01-06T17:48:18","modified_gmt":"2026-01-06T17:48:18","slug":"inbox-overview","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/getting-started\/inbox-overview\/","title":{"rendered":"Inbox Overview"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Ticket Inbox View<\/strong><\/h2>

Upon login, you will land in the Tickets Inbox. <\/span>Tickets with the most recent interactions will appear at the top.<\/span> From here, you can navigate the sections at the top to access different sets of tickets in your Onflo (formerly Let's Talk) Account. <\/span><\/p>

Assigned to Me<\/strong><\/h2>

This is the first page you see upon logging in. It shows every open Ticket for which you are the Owner and responsible for follow-up.<\/span><\/p>

  • If you are a Topic Owner for multiple Topics, the Tickets for all of those Topics will appear here.<\/span><\/li>
  • If you are not the Topic Owner of any open tickets, the display message reads <\/span>\u201c<\/span><\/i>Your inbox is clear:<\/i><\/b> You don't have any Tickets right now\u201d<\/span><\/i><\/li><\/ul>

    Team<\/strong><\/h2>

    This page includes all Tickets for which you are assigned as an Owner or Team Member.<\/span><\/p>

    • You may be a default Topic Owner or Member or may have been added to a Ticket.<\/span><\/li>
    • If you are not the Topic Owner or Team Member for any open tickets, the display message reads \u201c<\/span>You are not a Team Member for any Tickets.\u201d<\/span><\/i><\/li><\/ul>

      Closed<\/strong><\/h2>

      This page includes all Closed Tickets to which you had access.<\/span><\/p>

      • System Administrators and Global Users will see all Closed Tickets from within the system.<\/span><\/li><\/ul>

        All<\/strong><\/h2>

        This page is visible only to System Administrators and Global Users and includes all Open Tickets within the system. Although System Administrators and Global Users can see these Tickets, they are not responsible for follow-up.<\/span><\/p>

        Other Inbox Views<\/strong><\/h2>

        Bookmarks<\/strong><\/h4>

        Use Bookmarks to easily access important tickets.<\/span>\u00a0<\/span><\/p>

        When viewing Tickets listed in any of these Inbox views, a bookmark icon appears on the far right of the entry upon hover.<\/span><\/p>

        • Clicking on this bookmark icon so that it turns blue adds the selected Ticket to the Bookmarks list.<\/span><\/li>
        • Selecting Bookmarks in the left-hand panel pulls up all of the Bookmarked Tickets.<\/span><\/li><\/ul>

          Spam<\/strong><\/h4>

          This folder contains any ticket marked as spam. Onflo automatically scans for spam tickets. Additionally, Users can designate a ticket or customer contact as spam and filter all future messages to this folder. Spam Tickets are separated into two categories:<\/span><\/p>

          • Auto-filtered Messages<\/span><\/li>
          • User filtered Messages<\/span><\/li><\/ul>

            Any message can be converted from Spam to ticket by hovering over the line in the inbox and selecting the \u201cMake a Ticket\u201d icon at the far right.<\/span><\/p>

            To convert multiple Spam messages to Tickets, click on the checkbox at the left (appears on hover) and select the Convert to Ticket button in the upper right.\u00a0<\/span><\/p>

            Drafts<\/strong><\/h4>

            Similar to your email inbox, the Drafts section within your Inbox contains all draft replies you\u2019ve written for tickets. Easily keep track of your work and never lose any progress.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Ticket Inbox View Upon login, you will land in the Tickets Inbox. Tickets with the most recent interactions will appear at the top. From here, you can navigate the sections at the top to access different sets of tickets in your Onflo (formerly Let's Talk) Account. Assigned to Me This is the first page you...<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[451],"class_list":["post-329","post","type-post","status-publish","format-video","hentry","category-getting-started","post_format-post-format-video"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=329"}],"version-history":[{"count":27,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/329\/revisions"}],"predecessor-version":[{"id":15394,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/329\/revisions\/15394"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=329"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}