{"id":298,"date":"2016-01-17T00:00:23","date_gmt":"2016-01-17T00:00:23","guid":{"rendered":"http:\/\/www.k12insight.com\/kc\/?post_type=article&#038;p=298"},"modified":"2026-01-08T01:27:56","modified_gmt":"2026-01-08T01:27:56","slug":"how-to-set-up-translation-workflows","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-to-set-up-translation-workflows\/","title":{"rendered":"How to Set Up Translation Workflows"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"298\" class=\"elementor elementor-298\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e0c080b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e0c080b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4816855\" data-id=\"4816855\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b1d90f2 elementor-widget elementor-widget-text-editor\" data-id=\"5b1d90f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Enabling multiple languages in Onflo (formerly Let's Talk) allows you to capture a broader range of conversations from your community. System Administrators can learn more about enabling languages in Supporting Non-English Feedback.<\/p><h2>Multi-lingual Access for Customers<\/h2><p>If multiple languages are enabled, Customers can select their language of choice from a dropdown menu in the top right-hand corner of either the landing page or the Ticket form.<\/p><p>Customers will see both a translated form and translated messages.<\/p><h2>Translation Workflow<\/h2><ul><li>Once a Ticket is submitted in a translated languages, two alerts are sent (based on Users' notification preferences).<ul><li>The Owner of the relevant topic is identified, as usual.<\/li><li>The Translator of the relevant language is notified.<\/li><\/ul><\/li><li>Within the Ticket page, both the original message and an automatic translation will be displayed.<\/li><li>The Translator is offered the opportunity to approve the auto-translation or to suggest an improved translation. This approval\/revision will be reflected in the timeline.<\/li><li>The Owner may choose to wait for the Translator to approve\/revise the translated content. When ready, he or she can follow up as with any other Ticket: first determining the best User to respond to the Customer's message.<\/li><li>When it's time to respond to the Customer, the relevant User has two options.<ul><li>He\/she can write a response in English, then click the auto-translate icon before sending.<\/li><li>He\/she can draft a response in English in the Internal Comments section and ask the Translator to help craft the reply, to be returned in Internal Comments. No auto-translation this time: just sending.<\/li><\/ul><\/li><\/ul><blockquote><p><em><strong>Note:<\/strong>\u00a0<\/em>If a Ticket is submitted to one form in a different language, it will not automatically be translated. (For example, if a question is submitted in Ukrainian on an English form, the question will not be auto-translated.)<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Enabling multiple languages in Onflo (formerly Let's Talk) allows you to capture a broader range of conversations from your community. System Administrators can learn more about enabling languages in Supporting Non-English Feedback. Multi-lingual Access for Customers If multiple languages are enabled, Customers can select their language of choice from a dropdown menu in the top...<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"inline_featured_image":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[409],"class_list":["post-298","post","type-post","status-publish","format-video","hentry","category-how-to-articles","post_format-post-format-video"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=298"}],"version-history":[{"count":14,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/298\/revisions"}],"predecessor-version":[{"id":15605,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/298\/revisions\/15605"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=298"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}