{"id":2936,"date":"2019-09-09T19:47:42","date_gmt":"2019-09-09T19:47:42","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&#038;p=2936"},"modified":"2026-03-17T19:46:19","modified_gmt":"2026-03-17T19:46:19","slug":"removing-users","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/removing-users\/","title":{"rendered":"Removing Users"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2936\" class=\"elementor elementor-2936\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19953f6d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"19953f6d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-33e1fe34\" data-id=\"33e1fe34\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50745a5c elementor-widget elementor-widget-text-editor\" data-id=\"50745a5c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When users no longer require access to Onflo (formerly Let's Talk) (e.g. they no longer work in your organization), they should be made inactive. While all of their previous interactions are archived in the system, they will no longer be able to access Onflo on desktop or mobile.&nbsp;<\/span><\/p>\n<h2>Deactivating User<\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Navigate to <strong>Settings &gt; User Management.<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click on the user's name to open their profile.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Change the <\/span><b>status <\/b><span style=\"font-weight: 400;\">of the user from <\/span><b>Active <\/b><span style=\"font-weight: 400;\">to <\/span><b>Inactive.<\/b><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click <strong>Save<\/strong>.<\/span><\/li>\n<\/ul>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-15842\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Deactivating-User-GIF.gif\" alt=\"\" width=\"1920\" height=\"1080\"><\/p>\n<h2><b>Deleting User<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Once a user is deactivated, they can be deleted by following the steps below:<\/span><\/p>\n<ul>\n<li>Check the box next to the inactive user's name.<\/li>\n<li>Click&nbsp;<strong>More Options,&nbsp;<\/strong>then click&nbsp;<strong>Delete User<\/strong>.<\/li>\n<li>Click <strong>Delete User(s)<\/strong>.<strong>&nbsp;<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-15843\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Deleting-Users-GIF.gif\" alt=\"\" width=\"1920\" height=\"1080\"><\/p>\n<p><strong>Note: <\/strong>Once the user is deleted this process is irreversible. Retrieving information for tickets associated with deleted users will not be available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>When users no longer require access to Onflo (formerly Let's Talk) (e.g. they no longer work in your organization), they should be made inactive. While all of their previous interactions are archived in the system, they will no longer be able to access Onflo on desktop or mobile.&nbsp; Deactivating User Navigate to Settings &gt; User...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[409],"class_list":["post-2936","post","type-post","status-publish","format-standard","hentry","category-how-to-articles","tag-user-management"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/2936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=2936"}],"version-history":[{"count":23,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/2936\/revisions"}],"predecessor-version":[{"id":15986,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/2936\/revisions\/15986"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=2936"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=2936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}