{"id":2266,"date":"2018-11-07T22:28:05","date_gmt":"2018-11-07T22:28:05","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&#038;p=2266"},"modified":"2025-10-27T20:39:35","modified_gmt":"2025-10-27T20:39:35","slug":"new-in-onflo-november-2018","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/product-updates\/new-in-onflo-november-2018\/","title":{"rendered":"New in Onflo (formerly Let's Talk!): November 2018"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2266\" class=\"elementor elementor-2266\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25ea9b65 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25ea9b65\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a456080\" data-id=\"3a456080\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fade42f elementor-widget elementor-widget-text-editor\" data-id=\"4fade42f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We\u2019re so excited, we just can\u2019t hide it! <\/span><\/p><p><span style=\"font-weight: 400;\">A huge update to Onflo (formerly Let's Talk!) landed on Nov. 16th 2018!\u00a0<\/span><\/p><h2>Enhanced Mobile App for Users!<\/h2><p><span style=\"font-weight: 400;\">Listen and respond to tickets on the go, in the palm of your hand, with the help of our new-and-improved Onflo Administrator App. <\/span><\/p><p><span style=\"font-weight: 400;\">You're now able to:\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Respond to tickets and record information on the go<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Quickly access your dashboard and key metrics <\/span><span style=\"font-weight: 400;\">(such as response time and customer feedback score)<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Save time with fingertip access from anywhere<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Plus, never forget your password again! All wrapped up in a slick new look and feel.<\/span><\/p><p><a href=\"https:\/\/itunes.apple.com\/us\/app\/lets-talk-admin\/id798511941#?platform=iphone\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-2361 alignnone\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2018\/11\/Apple.png\" alt=\"\" width=\"200\" height=\"62\" \/><\/a><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.k12.letstalk&amp;hl=en_US\" rel=\"noopener\"><img decoding=\"async\" class=\"wp-image-2362 alignnone\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2018\/11\/Google.png\" alt=\"\" width=\"200\" height=\"62\" \/><\/a><\/p><h2>\u00a0<\/h2><h2><strong>What\u2019s else is new? Desktop upgrades!<\/strong><\/h2><h4><span style=\"font-weight: 400;\">Introducing your new Onflo inbox <\/span><\/h4><p><span style=\"font-weight: 400;\">Hope you don\u2019t mind, we cleaned up your inbox! New tabs at the top of your Onflo inbox reduce clutter and make messages easier to read. <\/span><\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-2268 size-full\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2018\/11\/Inbox.gif\" alt=\"\" width=\"1658\" height=\"877\" \/><\/p><h4><strong>Goodbye SPAM, hello productivity!<\/strong><\/h4><p><span style=\"font-weight: 400;\">Flag SPAM tickets and instantly remove distractions from your inbox! So you can focus on the tickets and people who need you most. <\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2269 size-full\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2018\/11\/Spam.gif\" alt=\"\" width=\"1657\" height=\"877\" \/><\/p><p><span style=\"font-weight: 400;\">Repeat offender? Mark the entire email as SPAM and all tickets from that email will be filtered out instantly. Just. Like. That. <\/span><\/p><p>\u00a0<\/p><h4><span style=\"font-weight: 400;\">Dive into campaign feedback!<\/span><\/h4><p><span style=\"font-weight: 400;\">You\u2019ve always been able to see how many tickets get created by your campaigns. Now, you can drill down and read each of them, right from the campaign view! Are your campaigns creating right kind of buzz? Find out. \u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2271 size-full\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2018\/11\/CM.gif\" alt=\"\" width=\"1658\" height=\"875\" \/><\/p><h4><span style=\"font-weight: 400;\">Customize your tab for mobile websites<\/span><\/h4><p><span style=\"font-weight: 400;\">The Onflo tab is a great way to jumpstart community engagement. With the ability to customize our new floating icon for mobile sites, place Onflo where it makes sense for you! \u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2272 size-full\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2018\/11\/mobile-tab.gif\" alt=\"\" width=\"1657\" height=\"876\" \/><\/p><h4><span style=\"font-weight: 400;\">Set up in a cinch <\/span><\/h4><p><span style=\"font-weight: 400;\">You spoke \u2014 and we listened! Set up and edit your account in a cinch with our new save feature. Just jump in, make your changes and hit \u201cSave.\u201d Sayonara Edit button.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2273 size-full\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2018\/11\/Save.gif\" alt=\"\" width=\"1658\" height=\"874\" \/><\/p><p>\u00a0<\/p><h2>Excited?! Us too. Leave your thoughts, comments, and feedback below! We'd love to hear it!<\/h2><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2283\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2018\/11\/feedback.gif\" alt=\"\" width=\"800\" height=\"600\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We\u2019re so excited, we just can\u2019t hide it! A huge update to Onflo (formerly Let's Talk!) landed on Nov. 16th 2018! Enhanced Mobile App for Users! Listen and respond to tickets on the go, in the palm of your hand, with the help of our new-and-improved Onflo Administrator App. You're now able to: Respond to...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[414],"class_list":["post-2266","post","type-post","status-publish","format-standard","hentry","category-product-updates"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/2266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=2266"}],"version-history":[{"count":22,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/2266\/revisions"}],"predecessor-version":[{"id":14896,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/2266\/revisions\/14896"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=2266"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=2266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}