{"id":2259,"date":"2018-10-29T22:37:27","date_gmt":"2018-10-29T22:37:27","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?post_type=article&p=2259"},"modified":"2024-07-26T07:05:37","modified_gmt":"2024-07-26T07:05:37","slug":"api-integrations-for-lets-talk","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/getting-started\/api-integrations-for-lets-talk\/","title":{"rendered":"API Integrations for Let's Talk"},"content":{"rendered":"

Currently, the Let\u2019s Talk! platform provides an API integration for the following use cases:<\/span><\/p>\n

    \n
  1. Login to Let\u2019s Talk platform through SSO<\/span><\/li>\n
  2. Creation of New Ticket<\/span><\/li>\n
  3. Update existing Tickets in system<\/span><\/li>\n<\/ol>\n

    Login in Let\u2019s Talk! platform<\/b><\/h2>\n

    The Let\u2019s Talk! platform supports different single sign-on (SSO) methods for login. As of now the Let\u2019s Talk! platform has been integrated with various AD systems such as Identity Automation, Microsoft Azure, OneLogin, Google Active Directory Sync (GADS), etc. Below is the list of SSO methods supported in Let\u2019s Talk! Platform.<\/span><\/p>\n

    SAML SSO<\/b><\/h4>\n

    Using SSO, a user can log in once and gain access to different applications, without the need to re-enter log-in credentials at each application. Security Assertion Markup Language (SAML) is a standard protocol for web browser Single Sign-On (SSO) using secure tokens.<\/span><\/p>\n

    Let\u2019s Talk! supports all <\/span>IdP initiated SAML SSO<\/b>.<\/span><\/p>\n

    The team will need the following information from the client to setup an SSO.<\/span><\/p>\n

      \n
    1. Metadata of IdP<\/span><\/li>\n
    2. Certificate for establishing SSO<\/span><\/li>\n<\/ol>\n

      After receiving the information above, the team will share our metadata and certificate that the client needs to set up in their AD.<\/span><\/p>\n

      Using any AD\/LDAP<\/b><\/h4>\n

      The Let\u2019s Talk! platform supports SSO through various AD systems. For an AD\/LDAP integration, the client needs to provide the following information:<\/span><\/p>\n

        \n
      1. AD URL<\/span><\/li>\n
      2. AD user id: A test user needs to be created in the AD that the Let\u2019s Talk! system can use to authenticate<\/span><\/li>\n
      3. AD password: Password of the test user that is created in the AD<\/span><\/li>\n<\/ol>\n

        Additionally, in the client's AD directory there should be a separate field or a group with the name <\/span>AllowLT<\/i><\/b>. All users with AllowLT field value of \u2018Yes\u2019 will be allowed to log into Let\u2019s Talk! Platform and vice versa.<\/span><\/p>\n

        Google based SSO<\/b><\/h4>\n

        We already have fully functional Google based SSO. <\/span><\/p>\n

        If clients with Gmail based email addresses are also registered as Let\u2019s Talk! Users through the same Gmail email address, then Google based SSO will automatically work for them.<\/span><\/p>\n

        Users who have already logged into their Google account do not need to authenticate again when logging into Let\u2019s Talk! They can simply click a button on the page below and log into their account.<\/span><\/p>\n

        https:\/\/k12insight.com\/SSO.aspx<\/span><\/a><\/p>\n

        API Functionality: Creation of New Tickets<\/b><\/h2>\n

        The Let\u2019s Talk! platform supports APIs which can be used to create new tickets\/tickets\/issue request into different platforms. <\/span><\/p>\n

        The Let\u2019s Talk! platform can deposit the data received in its own Ticket submission form to other systems\/ticketing solutions and open a new ticket in these systems.<\/span><\/p>\n

        The Let\u2019s Talk! platform supports both <\/span>SOAP <\/b>and <\/span>REST <\/b>API protocols.<\/span><\/p>\n

        API Functionality: Update existing Tickets in Let\u2019s Talk! Platform<\/b><\/h2>\n

        The Let\u2019s Talk! platform can provide APIs which can be used to update the existing Tickets present in your account. <\/span><\/p>\n

        The basic update that can be done using the API is updating the status of the Ticket. However, based on the requirement of different users, The Let\u2019s Talk! platform can provide APIs to make various updates to existing Tickets. Some of the update examples are listed below. \u00a0<\/span><\/p>\n