{"id":16605,"date":"2026-04-29T21:18:36","date_gmt":"2026-04-29T21:18:36","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=16605"},"modified":"2026-04-29T21:39:15","modified_gmt":"2026-04-29T21:39:15","slug":"topic-comparison-reports","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/uncategorized\/topic-comparison-reports\/","title":{"rendered":"Topic Comparison Reports"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16605\" class=\"elementor elementor-16605\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6525b76 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6525b76\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc3f7c2\" data-id=\"fc3f7c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbe9f09 elementor-widget elementor-widget-text-editor\" data-id=\"bbe9f09\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can audit your topics with the Topics Comparison Report to determine which topics are being used most frequently, and which topics are receiving few to no tickets.\u00a0<\/p><p>From <strong>Analytics<\/strong>, click <strong>Comparison<\/strong>, then <strong>Topics<\/strong>.\u00a0<\/p><p>The graph on the report shows Cx scores and response time, divided into four quadrants:\u00a0<\/p><ul><li>Top left: tickets with high Cx scores, but slow response times<\/li><li>Top right: tickets with high Cx scores and fast response times<\/li><li>Bottom left: tickets with low Cx scores and slow response times<\/li><li>Bottom right: tickets with low Cx scores but fast response times<\/li><\/ul><p>Below the graph find information on each topic. Check the Show all Topics box to display all topics.\u00a0<\/p><p>Download the data by selecting <b>Download<\/b> in the top right corner, and selecting the format (either Excel or PDF).\u00a0<\/p><p>Along with information about how your team is performing when responding to tickets, this data can also be used to determine which topics are no longer needed.\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><div style=\"width: 1290px;\" class=\"wp-video\"><!--[if lt IE 9]><script>document.createElement('video');<\/script><![endif]-->\n<video class=\"wp-video-shortcode\" id=\"video-16605-1\" width=\"1290\" height=\"631\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/04\/Topic-Comparison-Report-Video.mp4?_=1\" \/><a href=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/04\/Topic-Comparison-Report-Video.mp4\">https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/04\/Topic-Comparison-Report-Video.mp4<\/a><\/video><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>You can audit your topics with the Topics Comparison Report to determine which topics are being used most frequently, and which topics are receiving few to no tickets.\u00a0 From Analytics, click Comparison, then Topics.\u00a0 The graph on the report shows Cx scores and response time, divided into four quadrants:\u00a0 Top left: tickets with high Cx...<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[450,409,1],"class_list":["post-16605","post","type-post","status-publish","format-standard","hentry","category-best-practices","category-how-to-articles","category-uncategorized","tag-dashboard"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/16605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=16605"}],"version-history":[{"count":13,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/16605\/revisions"}],"predecessor-version":[{"id":16622,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/16605\/revisions\/16622"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=16605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=16605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}