{"id":16152,"date":"2026-04-03T15:53:36","date_gmt":"2026-04-03T15:53:36","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=16152"},"modified":"2026-04-08T12:41:00","modified_gmt":"2026-04-08T12:41:00","slug":"new-in-onflo-april-2026","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/product-updates\/new-in-onflo-april-2026\/","title":{"rendered":"New in Onflo \u2014 April 2026"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16152\" class=\"elementor elementor-16152\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c9d1d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c9d1d2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c431fc\" data-id=\"5c431fc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a795dc elementor-widget elementor-widget-html\" data-id=\"0a795dc\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n\n\n  <style>\n    \n    body { background: #ffffff; }\n    .rn-outer { background: #ffffff; padding: 2rem 0; }\n    .rn-wrap { font-family: 'Figtree', sans-serif; max-width: 100%; margin: 0 auto; color: #1a1a1a; }\n    .rn-title { font-family: 'Figtree', sans-serif; font-size: 30px; font-weight: 600; margin: 0 0 1.5rem; line-height: 1.2; color: #111; }\n    .badge { display: inline-flex; align-items: center; gap: 5px; font-size: 11px; font-weight: 600; padding: 3px 10px; border-radius: 20px; letter-spacing: 0.03em; white-space: nowrap; font-family: 'Figtree', sans-serif; }\n    .badge-onflo   { background: #EAF3DE; color: #3B6D11; }\n    .badge-itsm    { background: #E6F1FB; color: #185FA5; }\n    .badge-chatbot { background: #EEEDFE; color: #3C3489; }\n    .dot { width: 6px; height: 6px; border-radius: 50%; display: inline-block; flex-shrink: 0; }\n    .dot-onflo   { background: #639922; }\n    .dot-itsm    { background: #185FA5; }\n    .dot-chatbot { background: #534AB7; }\n    .feature-block { border-top: 0.5px solid #e5e5e5; padding: 1.1rem 0; }\n    .feature-content { display: flex; align-items: flex-start; gap: 1.5rem; }\n    .feature-text { flex: 1; display: flex; flex-direction: column; gap: 0.35rem; }\n    .feature-image { flex: 0 0 50%; }\n    .feature-image img { width: 100%; border-radius: 8px; display: block; }\n    .feature-image-sm { flex: 0 0 35%; }\n    .feature-image-sm img { width: 100%; border-radius: 8px; display: block; }\n    .feature-header { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }\n    .feature-name { font-size: 21px; font-weight: 600; color: #111; }\n    .feature-body { font-size: 20px; line-height: 1.7; color: #555; }\n    .legend { display: flex; align-items: center; gap: 10px; font-size: 12px; color: #555; margin-bottom: 2rem; padding: 12px 16px; background: #f7f7f5; border-radius: 8px; border: 0.5px solid #e5e5e5; flex-wrap: wrap; }\n    .legend-label { font-size: 11px; font-weight: 600; letter-spacing: 0.06em; text-transform: uppercase; color: #999; margin-right: 4px; }\n  <\/style>\n<\/head>\n<body>\n  <div class=\"rn-outer\">\n    <div class=\"rn-wrap\">\n      <h1 class=\"rn-title\">Smarter chatbots, more powerful workflows, and faster user management.<\/h1>\n\n      <div class=\"legend\">\n        <span class=\"legend-label\">Applies to<\/span>\n        <span class=\"badge badge-onflo\"><span class=\"dot dot-onflo\"><\/span> Onflo<\/span>\n        <span class=\"badge badge-itsm\"><span class=\"dot dot-itsm\"><\/span> IT Asset Management<\/span>\n        <span class=\"badge badge-chatbot\"><span class=\"dot dot-chatbot\"><\/span> Chatbot<\/span>\n      <\/div>\n\n      <div class=\"feature-block\">\n        <div class=\"feature-content\">\n          <div class=\"feature-text\">\n            <div class=\"feature-header\">\n              <span class=\"feature-name\">Assign any role type via bulk import<\/span>\n              <span class=\"badge badge-onflo\"><span class=\"dot dot-onflo\"><\/span> Onflo<\/span>\n            <\/div>\n            <p class=\"feature-body\">The bulk user import tool now supports Custom Roles and IT Asset Roles \u2014 not just standard Onflo roles. Onboard and manage users at scale without the manual cleanup.<\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"feature-block\">\n        <div class=\"feature-content\">\n          <div class=\"feature-text\">\n            <div class=\"feature-header\">\n              <span class=\"feature-name\">Turn unanswered questions into FAQs \u2014 instantly<\/span>\n              <span class=\"badge badge-chatbot\"><span class=\"dot dot-chatbot\"><\/span> Chatbot<\/span>\n            <\/div>\n            <p class=\"feature-body\">See a gap in your chatbot's knowledge? A new <strong>Create FAQ<\/strong> button in Analytics &gt; Chatbot &gt; Optimization &gt; Unanswered lets you add FAQs to your AI Training Resources in just a few clicks.<\/p>\n          <\/div>\n          <div class=\"feature-image-sm\">\n            <img decoding=\"async\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-02-at-3.54.53-PM.png\" alt=\"Unanswered questions turned into FAQ\" \/>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"feature-block\">\n        <div class=\"feature-content\">\n          <div class=\"feature-text\">\n            <div class=\"feature-header\">\n              <span class=\"feature-name\">Find AI Training Resources faster<\/span>\n              <span class=\"badge badge-chatbot\"><span class=\"dot dot-chatbot\"><\/span> Chatbot<\/span>\n            <\/div>\n            <p class=\"feature-body\">New filters in the AI Training Resources means less scrolling and more finding. Admins can now pinpoint content quickly with less digging.<\/p>\n          <\/div>\n          <div class=\"feature-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/04\/download-2.png\" alt=\"Resource Center filters screenshot\" \/>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"feature-block\">\n        <div class=\"feature-content\">\n          <div class=\"feature-text\">\n            <div class=\"feature-header\">\n              <span class=\"feature-name\">Build smarter workflows with mixed AND\/OR logic<\/span>\n              <span class=\"badge badge-itsm\"><span class=\"dot dot-itsm\"><\/span> IT Asset Management<\/span>\n            <\/div>\n            <p class=\"feature-body\">Workflow conditions used to be all-AND or all-OR. Now you can mix both \u2014 so your automation rules can finally match the complexity of real-world decisions.<\/p>\n          <\/div>\n          <div class=\"feature-image\">\n            <img decoding=\"async\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/04\/download.png\" alt=\"Asset and\/or logic\" \/>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"feature-block\">\n        <div class=\"feature-content\">\n          <div class=\"feature-text\">\n            <div class=\"feature-header\">\n              <span class=\"feature-name\">Set up directory sync in minutes<\/span>\n              <span class=\"badge badge-itsm\"><span class=\"dot dot-itsm\"><\/span> IT Asset Management<\/span>\n            <\/div>\n            <p class=\"feature-body\">A new guided Setup Wizard makes it easy to sync users from LDAP, Azure Active Directory, or Google \u2014 step by step, no guesswork required.<\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Smarter chatbots, more powerful workflows, and faster user management. Applies to Onflo IT Asset Management Chatbot Assign any role type via bulk import Onflo The bulk user import tool now supports Custom Roles and IT Asset Roles \u2014 not just standard Onflo roles. Onboard and manage users at scale without the manual cleanup. Turn unanswered...<\/p>\n","protected":false},"author":45,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[414],"class_list":["post-16152","post","type-post","status-publish","format-standard","hentry","category-product-updates","tag-ai-features","tag-lets-talk-assistant","tag-integrations","tag-resource-center","tag-user-management","tag-workflows"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/16152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=16152"}],"version-history":[{"count":33,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/16152\/revisions"}],"predecessor-version":[{"id":16314,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/16152\/revisions\/16314"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=16152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=16152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}