{"id":15899,"date":"2026-03-16T14:36:36","date_gmt":"2026-03-16T14:36:36","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=15899"},"modified":"2026-03-17T15:25:20","modified_gmt":"2026-03-17T15:25:20","slug":"product-release-roundup-march-2026","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/product-updates\/product-release-roundup-march-2026\/","title":{"rendered":"New in Onflo \u2014 March 2026"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15899\" class=\"elementor elementor-15899\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5bc57ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5bc57ce\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b36294f\" data-id=\"b36294f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ad912c elementor-widget elementor-widget-text-editor\" data-id=\"9ad912c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><span style=\"background-color: transparent; font-family: Arial, sans-serif; font-size: 10.5pt; white-space-collapse: preserve;\">Our March release brings meaningful upgrades to Onflo \u2014 from a freshly designed navigation overhaul to proudly launching K12\u2019s first AI phone agent that can handle parent and staff calls around the clock. <\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Below is a summary of what\u2019s changing and whether any action is needed from you.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 18pt; margin-bottom: 4pt;\"><span style=\"font-size: 13.999999999999998pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">1.\u00a0 New Information Architecture \u2014 Redesigned Navigation<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">You are going to love the new Onflo experience! We have overhauled the navigation and groupings of our modules and features to deliver a more unified and intuitive experience. The new user interface has a lot of visual icons for quick navigation and less cognitive load. And, we also added a search bar in the \u2018Settings\u2019 that lets you get to your preferred action item faster.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 9pt; margin-bottom: 2pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">What this means for your team<\/span><\/p><ul style=\"margin-top: 0; margin-bottom: 0; padding-inline-start: 48px;\"><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: -4pt;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Day-to-day users will notice visible but minimal operational change \u2014 the experience inside each module stays the same.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: -4pt;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Administrators who configure settings may need a few minutes or re-orientation to find familiar options in their new location.<\/span><span style=\"font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">\u00a0<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: -4pt;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Our support team is happy to walk anyone through the new layout. If you have any questions, reach out to your Onflo point of contact anytime.<\/span><\/p><\/li><\/ul><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\"><span style=\"background-color: transparent; font-family: Arial, sans-serif; font-size: 10.5pt; font-weight: bold; white-space-collapse: preserve;\">What you need to do<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">No significant or operational action. Just a little orientation or simply reaching out to our support team for any assistance.<\/span><\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-17-at-10.46.34-AM.png\" alt=\"New Information Architecture in Onflo as of March 2026\" width=\"258\" height=\"272\" \/><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 18pt; margin-bottom: 4pt;\"><span style=\"font-size: 13.999999999999998pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">2.\u00a0 Introducing Onflo AI Phone Agent \u2014 Now in Pilot<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Once enabled in your contact center, parents, teachers, and staff can now call your district\u2019s support line 24\/7 and be assisted by an AI agent trained on your own knowledge base \u2014 the same one powering your chatbot, but in a friendly conversational voice . When a question goes beyond what the AI Phone Agent can handle, it escalates smoothly to a human agent during business hours.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 9pt; margin-bottom: 2pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">What it can do today<\/span><\/p><ul style=\"margin-top: 0; margin-bottom: 0; padding-inline-start: 48px;\"><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: -4pt;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Answer common questions about devices, tickets, policies, and procedures \u2014 around the clock.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: -4pt;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Reduce inbound call volume and free up your support staff for complex issues.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: -4pt;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Transfer calls to an available live agent when needed.<\/span><\/p><\/li><\/ul><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 6pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">What you need to do<\/span><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><br \/><\/span><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">This feature requires inclusion in pilot and onboarding to activate. If interested to try this out, reach out to your Account Manager to get started.\u00a0<\/span><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">\u00a0<\/span><\/p><p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-14-at-10.39.15-AM.png\" alt=\"Button to turn on AI phone agent\" width=\"455\" height=\"192\" \/><\/p><p><span style=\"font-size: 13.999999999999998pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">3.\u00a0 Integrations Marketplace \u2014 Empowering Self-Serve Integrations<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Onflo now supports a full range of integrations that your team can configure in a self-serve manner, without waiting on our backend team. You can find these integrations beyond SIS under Settings \u2192 Marketplace for Apps.\u00a0<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">New Available integrations include:<\/span><\/p><ul style=\"margin-top: 0; margin-bottom: 0; padding-inline-start: 48px;\"><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: -4pt;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">SSO \u2014 Secure single sign-on for streamlined access.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: -4pt;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">MDM \u2014 Device management system connectivity.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: -4pt;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Payment and repair systems \u2014 via direct API or secure file transfer.<\/span><\/p><\/li><\/ul><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 6pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">What you need to do<\/span><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><br \/><\/span><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Your IT administrator can configure integrations directly in the Marketplace. However, we do recommend doing your first integration alongside our implementations team and we will be happy to help.\u00a0<\/span><\/p><p dir=\"ltr\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-14-at-10.41.44-AM-800x367.png\" alt=\"example of the integrations marketplace\" width=\"511\" height=\"235\" \/><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 18pt; margin-bottom: 4pt;\"><span style=\"font-size: 13.999999999999998pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">4.\u00a0 Fees &amp; Fine Management<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Yes! Districts can now assess, track, and manage device-related fees and fines entirely within the Onflo ticketing and assets module \u2014 no switching between platforms. This includes repair charges, damage fees, replacement costs, and the ability to waive fees where your policy allows.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">What more can you do?<\/span><\/p><ul style=\"margin-top: 0; margin-bottom: 0; padding-inline-start: 48px;\"><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: -4pt;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Build and manage a centralized Fee Catalog based on your district\u2019s policy.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: -4pt;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Track fee status directly within tickets and asset records.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre; margin-left: -4pt;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Generate reports on fee activity across your district.<\/span><\/p><\/li><\/ul><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 6pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">What you need to do<\/span><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><br \/><\/span><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Your payment system integration must first be configured via the Integrations Marketplace before this feature can be used. Before setting up the Fee Catalog, confirm your district\u2019s fee policy.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 6pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" style=\"font-family: Figtree, sans-serif; font-size: 16px; white-space-collapse: collapse;\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-17-at-11.22.37-AM-800x191.png\" alt=\"example of a fee assigned to a ticket\" width=\"800\" height=\"191\" \/><\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 18pt; margin-bottom: 4pt;\"><span style=\"font-size: 13.999999999999998pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">5.\u00a0 Purchase Orders \u2014 Device Lifecycle Tracking<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 2pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">It keeps getting better! IT teams can now track devices from the moment a purchase order is placed through delivery, deployment, and eventual retirement \u2014 all within Onflo. Devices accepted on arrival are immediately available in the asset catalog.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 6pt; margin-bottom: 4pt;\"><span style=\"background-color: transparent; font-family: Arial, sans-serif; font-size: 10.5pt; font-weight: bold; white-space-collapse: preserve;\">What you need to do<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 6pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Reach out to your Onflo implementation point of contact for a quick demonstration of the feature before you enable it.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 6pt; margin-bottom: 4pt;\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">\u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" style=\"font-family: Arial, sans-serif; font-size: 14px; white-space-collapse: preserve;\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-14-at-10.50.50-AM-800x213.png\" alt=\"example of viewing assets by purchose orders\" width=\"800\" height=\"213\" \/><\/p><div><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 18pt; margin-bottom: 4pt;\"><span style=\"font-size: 13.999999999999998pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">6.\u00a0 Other Key Improvements<\/span><\/p><ul style=\"margin-top: 0; margin-bottom: 0; padding-inline-start: 48px;\"><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 9pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Smart Alert Escalation:<\/span> <span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Onflo\u2019s critical alert system is now AI-powered. It automatically detects and escalates urgent issues using semantic understanding \u2014 no need to maintain a keyword list. No action needed; this runs in the background automatically.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Self-Service Answer Suggestions:<\/span> <span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">When staff or community members submit a request through the portal, Onflo now suggests relevant answers before they complete their submission \u2014 helping them self-resolve common questions and reducing ticket volume.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">API Developer Console<\/span><span style=\"font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">: <\/span><span style=\"font-size: 10.5pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">If your district works with developers or third-party vendors who integrate with Onflo, direct them to the new API Developer Console for documentation and testing tools.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type: disc; font-size: 10pt; font-family: 'Times New Roman',serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;\" aria-level=\"1\"><p dir=\"ltr\" style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 2pt;\" role=\"presentation\"><span style=\"font-size: 11pt; font-family: 'Proxima Nova',sans-serif; color: #000000; background-color: transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Creating and Mapping email with Topics from Front end for email dialogues - <\/span><span style=\"font-size: 11pt; font-family: 'Proxima Nova',sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\">Admin will now be able to create their own email addresses that will forward directly into Onflo. No auto-forwarding setup required!<\/span><\/p><\/li><\/ul><p><span style=\"font-size: 10.5pt; font-family: Arial, sans-serif; color: #555555; background-color: transparent; font-style: italic; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-variant-position: normal; font-variant-emoji: normal; vertical-align: baseline; white-space-collapse: preserve;\">Questions about this release? Reach out to your Account Manager or <a href=\"https:\/\/www.k12insight.com\/support\/\">contact our support team<\/a> through Onflo.<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our March release brings meaningful upgrades to Onflo \u2014 from a freshly designed navigation overhaul to proudly launching K12\u2019s first AI phone agent that can handle parent and staff calls around the clock. Below is a summary of what\u2019s changing and whether any action is needed from you. 1.\u00a0 New Information Architecture \u2014 Redesigned Navigation...<\/p>\n","protected":false},"author":45,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[414],"class_list":["post-15899","post","type-post","status-publish","format-standard","hentry","category-product-updates"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/15899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=15899"}],"version-history":[{"count":23,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/15899\/revisions"}],"predecessor-version":[{"id":15976,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/15899\/revisions\/15976"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=15899"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=15899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}