{"id":15546,"date":"2026-01-13T07:12:03","date_gmt":"2026-01-13T07:12:03","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=15546"},"modified":"2026-01-13T07:15:09","modified_gmt":"2026-01-13T07:15:09","slug":"january-2026-onflo-tips-tricks","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/tips-and-tricks\/january-2026-onflo-tips-tricks\/","title":{"rendered":"January 2026 - Onflo Tips &#038; Tricks"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15546\" class=\"elementor elementor-15546\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-01adc91 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"01adc91\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8734413\" data-id=\"8734413\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9777302 elementor-widget elementor-widget-text-editor\" data-id=\"9777302\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"661\" data-end=\"704\">Spotlight on Kyrene School District (AZ)<\/h2>\n<p data-start=\"706\" data-end=\"1003\">Kyrene School District (Tempe, AZ) is transforming how families get answers with the AI-powered Onflo chatbot. Implemented to deliver 24\/7 support to the Kyrene community, the chatbot quickly became a trusted resource. In its first six months, it handled 671 sessions and answered 1,287 questions.<\/p>\n<p data-start=\"1005\" data-end=\"1267\">The impact is clear. Before the chatbot, email accounted for more than 90% of all inquiries. Today, that number has dropped to 60\u201370%. Families receive faster answers to routine questions, while staff gain more time to focus on complex and high-impact inquiries.<\/p>\n<a href=\"https:\/\/www.k12insight.com\/case-study\/kyrene-ai-customer-service-case-study\/\" >Read the full story<br data-start=\"1289\" data-end=\"1292\" \/><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eccc152 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eccc152\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cdc76b9\" data-id=\"cdc76b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d94565f elementor-widget elementor-widget-text-editor\" data-id=\"d94565f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"1375\" data-end=\"1425\">Tip of the Month: Test Your Chatbot\u2019s Knowledge<\/h2>\n<p data-start=\"1427\" data-end=\"1640\">Ever wonder how well your chatbot covers your most common questions? The Chatbot Completeness Report helps you understand where your chatbot is performing well and where there may be opportunities for improvement.<\/p>\n<p data-start=\"1642\" data-end=\"1799\">Running this report regularly allows you to identify knowledge gaps, refine your content, and improve answer accuracy\u2014especially before peak inquiry periods.<\/p>\n<p data-start=\"1801\" data-end=\"1903\"><a href=\"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-to-use-onflos-chatbot-completeness-report\/\">Learn more<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fdf0335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fdf0335\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c645556\" data-id=\"c645556\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d7c06e elementor-widget elementor-widget-text-editor\" data-id=\"4d7c06e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"1910\" data-end=\"1963\">Data Insights: Turn Community Feedback into Action<\/h2><p data-start=\"1965\" data-end=\"2151\">Move beyond anecdotes and use your data to drive more informed decisions across your district. With customized reports and dashboards in Onflo, you can uncover meaningful trends such as:<\/p><ul data-start=\"2153\" data-end=\"2397\"><li data-start=\"2153\" data-end=\"2208\"><p data-start=\"2155\" data-end=\"2208\">Seasonal variations in inquiry volume by department<\/p><\/li><li data-start=\"2209\" data-end=\"2275\"><p data-start=\"2211\" data-end=\"2275\">Emerging issues that may require leadership or board attention<\/p><\/li><li data-start=\"2276\" data-end=\"2344\"><p data-start=\"2278\" data-end=\"2344\">Patterns in feedback across specific schools or community groups<\/p><\/li><li data-start=\"2345\" data-end=\"2397\"><p data-start=\"2347\" data-end=\"2397\">Response time and resolution trends across teams<\/p><\/li><\/ul><p data-start=\"2399\" data-end=\"2598\">Visualizing this data helps you see where teams are excelling and where additional resources or staffing may be needed, enabling stronger communication, improved efficiency, and greater transparency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c188bb6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c188bb6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-260767b\" data-id=\"260767b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-89fba2d elementor-widget elementor-widget-text-editor\" data-id=\"89fba2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"2605\" data-end=\"2627\">What\u2019s New in Onflo<\/h2><p data-start=\"2629\" data-end=\"2888\">Our December release included a wide range of updates designed to make your work easier. These enhancements improve telephony setup, optimize chatbot performance, expand chatbot resource management, and strengthen IT service and asset management capabilities.<\/p><p data-start=\"2890\" data-end=\"3007\">There was so much included in our final release of 2025 that the update was divided into two parts for easier review.<\/p><p data-start=\"3009\" data-end=\"3129\"><a href=\"https:\/\/www.k12insight.com\/kc\/product-updates\/new-in-onflo-december-2025-part-1\/\">Explore the December 2025 Product Update<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dea8686 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dea8686\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0b4e8f\" data-id=\"c0b4e8f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fcc982 elementor-widget elementor-widget-text-editor\" data-id=\"0fcc982\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"3522\" data-end=\"3550\">Onflo Training and Events<\/h2><h4 data-start=\"3522\" data-end=\"3550\">Office Hours<\/h4><p data-start=\"3571\" data-end=\"3621\">Tuesday, January 27 | 2:00 p.m. ET \/ 11:00 a.m. PT<\/p><p data-start=\"3623\" data-end=\"3897\">Kick off the new year with a refreshed look at the Onflo tools and workflows that help your team deliver consistent and efficient service. This session is ideal for new users, new system administrators, or anyone who would benefit from a quick review of platform essentials.<\/p><p data-start=\"3899\" data-end=\"4066\">We\u2019ll cover core functionality, smart setup practices, and the administrative controls that keep your account running smoothly\u2014so you feel confident heading into 2026.<\/p><p data-start=\"4068\" data-end=\"4090\"><a href=\"https:\/\/us02web.zoom.us\/webinar\/register\/WN_goFrfAC8SMCb5WO8OENp6w#\/\" rel=\"noopener\">Save your spot<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77a204f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77a204f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-223752a\" data-id=\"223752a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bc1861 elementor-widget elementor-widget-text-editor\" data-id=\"5bc1861\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><b>Training<\/h4>\n<br>\n<\/b><span style=\"font-weight: 400;\">Take your Onflo skills to the next level. Invite your team to upcoming Onflo training sessions, covering Onflo tips, tricks, and best practices in 45 minutes or less!\u00a0<\/span>\n<span style=\"font-weight: 400;\">New User, Advanced User and System Admin Trainings are held monthly. <\/span><a href=\"https:\/\/www.k12insight.com\/kc\/training\/\"><span style=\"font-weight: 400;\">View the schedule and register now<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span>\n<p data-start=\"4097\" data-end=\"4123\"><span style=\"font-weight: 400;\">Can\u2019t make it to a live training? <\/span><a href=\"https:\/\/www.k12insight.com\/kc\/training\/\"><span style=\"font-weight: 400;\">Sign up for self-guided training.<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a1bae0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a1bae0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d39338\" data-id=\"9d39338\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c85e3d elementor-widget elementor-widget-text-editor\" data-id=\"1c85e3d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Have questions or want to chat about something you read in this article? Reach out to your Client Success Manager.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Spotlight on Kyrene School District (AZ) Kyrene School District (Tempe, AZ) is transforming how families get answers with the AI-powered Onflo chatbot. Implemented to deliver 24\/7 support to the Kyrene community, the chatbot quickly became a trusted resource. In its first six months, it handled 671 sessions and answered 1,287 questions. The impact is clear....<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[510],"class_list":["post-15546","post","type-post","status-publish","format-standard","hentry","category-tips-and-tricks"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/15546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=15546"}],"version-history":[{"count":5,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/15546\/revisions"}],"predecessor-version":[{"id":16095,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/15546\/revisions\/16095"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=15546"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=15546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}