{"id":13553,"date":"2025-07-01T20:02:51","date_gmt":"2025-07-01T20:02:51","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=13553"},"modified":"2025-10-27T21:56:55","modified_gmt":"2025-10-27T21:56:55","slug":"new-in-onflo-july-2025","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/product-updates\/new-in-onflo-july-2025\/","title":{"rendered":"New in Onflo (formerly Let's Talk!)\u2014 July 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13553\" class=\"elementor elementor-13553\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-468eb73 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"468eb73\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c83c9c\" data-id=\"2c83c9c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef64bb7 elementor-widget elementor-widget-text-editor\" data-id=\"ef64bb7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><i><span style=\"font-weight: 400;\">Explore the latest enhancements for Telephony, Call Center, and the overall Onflo (formerly Let's Talk!) user experience\u00a0<\/span><\/i><\/h3><p><span style=\"font-weight: 400;\">The July 2025 release builds on last month\u2019s enhancements with new tools to help you work smarter and deliver faster, more personalized customer service in Onflo. As the final release before back-to-school, it includes updates to streamline Telephony and Call Center workflows\u2014like controlling when tickets are created from phone calls and adding custom hold music.<\/span><\/p><p><span style=\"font-weight: 400;\">You\u2019ll also find improvements that make it easier to manage resources in bulk, keep topics up to date, and export Word Cloud data for deeper insights. Each update is designed to give you greater flexibility, control, and efficiency as you prepare for a strong start to the school year.<\/span><\/p><p><b>Telephony and Call Center Updates:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Choose to Create Call Tickets: <\/b><span style=\"font-weight: 400;\">To keep workflows focused and organized, System Admins can now decide if agents should create a ticket for each call\u2014helping reduce clutter and unnecessary follow-ups. Settings can be customized by phone number to create, skip, or merge with existing tickets.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hold Music Customization: <\/b><span style=\"font-weight: 400;\">Add a personal touch to the caller experience in your district. Upload custom hold music or announcements for each phone number to keep callers engaged and reinforce your district's brand.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Flexible Call Details Report User Interface: <\/b><span style=\"font-weight: 400;\">Customize your reporting with ease. Users with Call Center Dashboard access can now reorder columns, filter by field, adjust date ranges, and save views\u2014making reporting more actionable. Saved reports will now appear under \u201cSaved Reports\u201d and can also be exported to CSV.<\/span><\/li><\/ul><p><b>Resource Center Updates<\/b><\/p><ul><li aria-level=\"1\"><b>Resource Center List View: <\/b><span style=\"font-weight: 400;\">The Resource Center now features a redesigned table view, making it easier to scan, sort, and manage articles and documents. Customize columns to choose what information is displayed in your table.\u00a0<\/span><\/li><li aria-level=\"1\"><b>\u201cLast Content Update\u201d Resource Field: <\/b><span style=\"font-weight: 400;\">See exactly when a resource was last updated with the new \u201cLast Content Update\u201d resource field. This field helps teams keep track of outdated content and prioritize refreshes.<\/span><\/li><li aria-level=\"1\"><b>Bulk Resource Updates: <\/b><span style=\"font-weight: 400;\">Managing large sets of resources is now faster and easier with bulk update capabilities. Resource Center Managers can rescan, update, delete, or tag multiple resources at once\u2014saving time and effort when making changes across their library.<\/span><\/li><li aria-level=\"1\"><b>Enhanced Website Search and Visibility Controls: <\/b><span style=\"font-weight: 400;\">We've improved the management of large website scans by introducing new functionalities for searching and for hiding individual pages. Additionally, if there are certain pages you prefer not to be visible in your website scan, you now have the option to hide them. These enhancements aim to simplify the management of extensive website scans.<\/span><\/li><\/ul><p><b>Additional Onflo Updates:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ticket Creation from Custom Email in BCC: <\/b><span style=\"font-weight: 400;\">To ensure no conversations are missed, Onflo now creates a new ticket when a Onflo email address is included in the BCC field. This ensures all relevant communications are captured and tracked automatically.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Export Word Cloud Data to CSV: <\/b><span style=\"font-weight: 400;\">Users can now export Word Cloud data in CSV format, making it easier to perform deeper analysis outside of Onflo. The CSV export includes only the table data, giving users flexibility to filter, sort, and explore insights their way.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Topic Import and Export Sync:<\/b><span style=\"font-weight: 400;\"> To simplify topic management, the templates for importing and exporting topics are now aligned. Users can seamlessly use the same file format for both operations, making it faster and easier to update, review, and manage topics across the platform.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Disclose IP Address Information for All Ticket Types:<\/b> <span style=\"font-weight: 400;\">F<\/span><span style=\"font-weight: 400;\">or improved safety and efficiency, System Admins can now reveal the IP address and other relevant details for regular, hidden, and anonymous tickets in situations where a safety risk is identified. Consistent with previous functionality for hidden and anonymous tickets, any revealed information will be recorded in the ticket timeline.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Chatbot and Resource Center Activity Log: <\/b><span style=\"font-weight: 400;\">System Admins now have increased visibility into changes made to the chatbot and resources within the resource center, as these modifications are now recorded in the activity log.<\/span><\/li><\/ul><p><b>Ready to Dive In?<\/b><\/p><p><span style=\"font-weight: 400;\">Onflo empowers your district to deliver exceptional customer service \u2014 all from one platform. If your district isn\u2019t using these game-changing features to power your customer service, connect with your Client Success Manager to get started.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Stay up to date on the latest enhancements! Catch up on <\/span><a href=\"https:\/\/www.k12insight.com\/kc\/category\/product-updates\/\"><span style=\"font-weight: 400;\">previous Onflo updates<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">As always, we value your feedback. If you have any questions, reach out to your Client Success Manager or our <\/span><a href=\"https:\/\/www.k12insight.com\/support\/\"><span style=\"font-weight: 400;\">Client Care team<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Explore the latest enhancements for Telephony, Call Center, and the overall Onflo (formerly Let's Talk!) user experience\u00a0 The July 2025 release builds on last month\u2019s enhancements with new tools to help you work smarter and deliver faster, more personalized customer service in Onflo. As the final release before back-to-school, it includes updates to streamline Telephony...<\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[414],"class_list":["post-13553","post","type-post","status-publish","format-standard","hentry","category-product-updates"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/13553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=13553"}],"version-history":[{"count":8,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/13553\/revisions"}],"predecessor-version":[{"id":15005,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/13553\/revisions\/15005"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=13553"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=13553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}