{"id":13332,"date":"2025-05-13T19:55:48","date_gmt":"2025-05-13T19:55:48","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=13332"},"modified":"2025-10-27T21:53:00","modified_gmt":"2025-10-27T21:53:00","slug":"new-in-onflo-may-2025","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/product-updates\/new-in-onflo-may-2025\/","title":{"rendered":"New in Onflo (formerly Let's Talk!) \u2014 May 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13332\" class=\"elementor elementor-13332\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d5ed26e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d5ed26e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7e76796\" data-id=\"7e76796\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca57361 elementor-widget elementor-widget-text-editor\" data-id=\"ca57361\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><em>Explore the latest enhancements for Resource Center, Onflo (formerly Let's Talk!) chatbot, Telephony and Call Center<\/em><\/h3><p>The May 2025 release brings several highly requested updates inspired by you. Most notably, we\u2019re excited to introduce two key Resource Center enhancements \u2014 Scheduled Rescans and Cloud Document Scans \u2014 making it easier than ever to keep Onflo chatbot and other Onflo AI-powered features current with the latest content. This release also introduces AI-powered ticket themes in the Overview Dashboard and several chatbot updates designed to deliver a more personalized experience.<\/p><p><strong>Resource Center Updates<\/strong><\/p><ul><li><strong>Scheduled Rescans:<\/strong> Resource Center users can now schedule automatic weekly rescans of webpage and website resources \u2014 helping ensure content stays up to date without the need for manual refreshes. This update reduces maintenance and gives users confidence their shared resources reflect the most current information.<\/li><li><strong>Cloud Document Scans:<\/strong> It\u2019s now easy to add resources from cloud platforms like Google Docs and SharePoint as web page resources \u2014 supporting Docs, Sheets, PDFs, and more. This streamlines content management and ensures chatbot responses and AI ticket replies stay accurate with the most current information about your district.<\/li><\/ul><p><strong>Chatbot Updates<\/strong><\/p><ul><li><strong>Customer Information in Chatbot:<\/strong> Onflo System Admins can now choose to collect customer name and email in the chatbot, making it easier to follow up on tickets and send chat transcripts \u2014 without adding extra friction for users.<\/li><li><strong>Skip to Live Agent:<\/strong> Chatbot users now have the option to bypass the chatbot and connect directly with a live agent if available \u2014 helping streamline support and reduce resolution time for those who need immediate assistance.<\/li><\/ul><p><strong>Telephony and Call Center Updates<\/strong><\/p><ul><li><strong>Show Abandoned Reason for Voicemail from Queue:<\/strong> Calls sent to voicemail from a queue now display the correct abandoned reason \u2014 \u201cAbandoned - In Queue Voicemail\u201d \u2014 on the Call Center dashboard, providing clearer insights into why calls were not completed.<\/li><li><strong>Queue-Specific Management for Call Center Supervisors:<\/strong> Supervisors can now access filtered views of the queue management dashboard \u2014 giving them targeted visibility and control over topic-specific queues and specialized agent assignments. System Admins have full access, while Category Admins receive limited dashboard visibility.<\/li><\/ul><p><strong>Additional Onflo Updates<\/strong><\/p><ul><li><strong>AI Themes and Summaries Added to Overview Dashboard:<\/strong> The Overview Dashboard now displays trending themes and AI-generated summaries \u2014 making it easier to understand what\u2019s rising to the surface districtwide and how it compares at the state and national levels. Downloadable reports and in-dashboard insights help users quickly share and act on what matters most.<\/li><li><strong>Display Commenter Name with Email:<\/strong> Comments created by email now display the commenter\u2019s full name alongside their email address, making it easier to identify and follow up with those submitting feedback.<\/li><\/ul><p><strong>Ready to Dive In?<\/strong><\/p><p>Onflo empowers your district to deliver exceptional customer service \u2014 all from one platform. If your district isn\u2019t using these game-changing features to power your customer service, connect with your Client Success Manager to get started.<\/p><p>Stay up to date on the latest enhancements! <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/www.k12insight.com\/kc\/category\/product-updates\/\">Catch up on previous Onflo updates.<\/a><\/strong><\/span><\/p><p>As always, we value your feedback. If you have any questions, reach out to your Client Success Manager or our <span style=\"text-decoration: underline;\"><strong>Client Care team<\/strong><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Explore the latest enhancements for Resource Center, Onflo (formerly Let's Talk!) chatbot, Telephony and Call Center The May 2025 release brings several highly requested updates inspired by you. Most notably, we\u2019re excited to introduce two key Resource Center enhancements \u2014 Scheduled Rescans and Cloud Document Scans \u2014 making it easier than ever to keep Onflo...<\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[414],"class_list":["post-13332","post","type-post","status-publish","format-standard","hentry","category-product-updates"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/13332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=13332"}],"version-history":[{"count":13,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/13332\/revisions"}],"predecessor-version":[{"id":14996,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/13332\/revisions\/14996"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=13332"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=13332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}