{"id":13092,"date":"2025-04-07T15:08:47","date_gmt":"2025-04-07T15:08:47","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=13092"},"modified":"2025-10-27T21:50:58","modified_gmt":"2025-10-27T21:50:58","slug":"new-in-onflo-april-2025","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/product-updates\/new-in-onflo-april-2025\/","title":{"rendered":"New in Onflo (formerly Let's Talk!) \u2014 April 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13092\" class=\"elementor elementor-13092\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a9801a2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a9801a2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b8c903b\" data-id=\"b8c903b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d5934f elementor-widget elementor-widget-text-editor\" data-id=\"4d5934f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><i><span style=\"font-weight: 400;\">Explore the latest enhancements for Onflo (formerly Let's Talk!) Chatbot, Telephony and Call Center, and the Resource Center<\/span><\/i><\/h3><p><span style=\"font-weight: 400;\">The April release brings enhancements to improve efficiency and accessibility, helping your district deliver even better customer service.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Onflo chatbot now supports additional languages with basic translation and a clearer language selection interface. Telephony updates enable agents to transfer calls to a queue\u2019s voicemail, ensuring no message goes unanswered. Plus, Resource Managers can now manage individual web pages from website scans for greater control over content.<\/span><\/p><p><span style=\"font-weight: 400;\">Keep reading to dive into what\u2019s new in Onflo:\u00a0<\/span><\/p><p><b>Chatbot Updates<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Basic Language Support Added<\/b><span style=\"font-weight: 400;\">: Onflo chatbot now includes languages with basic support, expanding accessibility. A warning will appear when selecting these languages to indicate translation quality may vary.<\/span><p>\u00a0<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Easier Language Selection<\/b><span style=\"font-weight: 400;\">: The chatbot language selection menu has been moved below the header, making it easier to find and clearly displaying the selected language for a more intuitive experience.<\/span><\/li><\/ul><p><b>Resource Center Updates:\u00a0<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>View Scanned Web Pages for Website Scans<\/b><span style=\"font-weight: 400;\">: Resource Managers can now view and manage individual web pages captured during website scans, ensuring visibility into scanned data and improving resource organization.<\/span><\/li><\/ul><p><b>Telephony and Call Center Updates:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transfer to Queue Voicemail: <\/b>Expanding on our transfer to queue feature, <span style=\"font-weight: 400;\">agents can now transfer calls to a queue\u2019s voicemail when no agents are available, ensuring the right team receives and follows up promptly.<\/span><\/li><\/ul><h3><b>Ready to Dive In?<\/b><\/h3><p><span style=\"font-weight: 400;\">Onflo empowers your district to deliver exceptional customer service \u2014 all from one platform. If your district isn\u2019t using these game-changing features to power your customer service, connect with your Client Success Manager to get started.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Stay up to date on the latest enhancements! Catch up on <\/span><a href=\"https:\/\/www.k12insight.com\/kc\/category\/product-updates\/\"><span style=\"font-weight: 400;\">previous Onflo updates<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">As always, we value your feedback. If you have any questions, reach out to your Client Success Manager or our <\/span><a href=\"https:\/\/www.k12insight.com\/support\/\"><span style=\"font-weight: 400;\">Client Care team<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Explore the latest enhancements for Onflo (formerly Let's Talk!) Chatbot, Telephony and Call Center, and the Resource Center The April release brings enhancements to improve efficiency and accessibility, helping your district deliver even better customer service.\u00a0 Onflo chatbot now supports additional languages with basic translation and a clearer language selection interface. Telephony updates enable agents...<\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[414],"class_list":["post-13092","post","type-post","status-publish","format-standard","hentry","category-product-updates","tag-lets-talk-assistant","tag-basic-telephony","tag-call-center","tag-resource-center"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/13092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=13092"}],"version-history":[{"count":11,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/13092\/revisions"}],"predecessor-version":[{"id":14991,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/13092\/revisions\/14991"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=13092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=13092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}