{"id":13088,"date":"2025-04-09T17:01:51","date_gmt":"2025-04-09T17:01:51","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=13088"},"modified":"2025-10-15T22:55:02","modified_gmt":"2025-10-15T22:55:02","slug":"api-integrations-for-optimizing-onflo","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/getting-started\/api-integrations-for-optimizing-onflo\/","title":{"rendered":"API Integrations for Optimizing Onflo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"13088\" class=\"elementor elementor-13088\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-649a06a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"649a06a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a9fd11\" data-id=\"7a9fd11\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-821408d elementor-widget elementor-widget-text-editor\" data-id=\"821408d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Currently, the Onflo platform provides an API integration for the following use cases:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creation of new ticket<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Update existing tickets in system<\/span><\/li><\/ol><h2><b>API Functionality: Creation of New Ticket<\/b><\/h2><ul><li><span style=\"font-weight: 400;\">Onflo supports APIs which can be used to create new tickets\/tickets\/issue requests into different platforms.<\/span><\/li><li><span style=\"font-weight: 400;\">Onflo can deposit the data received in its own ticket submission form to other systems\/ticketing solutions and open a new ticket in these systems.<\/span><\/li><li><span style=\"font-weight: 400;\">Onflo supports both <\/span><b>SOAP <\/b><span style=\"font-weight: 400;\">and <\/span><b>REST <\/b><span style=\"font-weight: 400;\">API protocols.<\/span><\/li><\/ul><h2><b>API Functionality: Update existing Tickets in Onflo<\/b><\/h2><p><span style=\"font-weight: 400;\">Onflo can provide APIs which can be used to update the existing tickets present in your account. <\/span><span style=\"font-weight: 400;\">The basic update that can be done using the API is updating the status of the ticket. However, based on the requirement of different users, Onflo can provide APIs to make various updates to existing tickets. Some of the update examples are listed below:\u00a0\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adding\/deleting team members in tickets<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatically assigning ticket to different user\/departments based on predefined conditions<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sending predefined email replies to ticket customers<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ticket escalation to different team members based on the duration of ticket.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Authentication for the API call above can be done with two methods:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IP address authentication<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User authentication<\/span><\/li><\/ul><h2><b>Sample Web Service<\/b><\/h2><p><span style=\"font-weight: 400;\">Check out a sample web service for updating existing ticket status<\/span><\/p><p><a href=\"http:\/\/www.k12insight.com\/lets-talk\/webservice\/LetsTalkPlatFormCustom.asmx?op=UpdateStatus\"><span style=\"font-weight: 400;\">http:\/\/www.k12insight.com\/lets-talk\/webservice\/LetsTalkPlatFormCustom.asmx?op=UpdateStatus<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Currently, the Onflo platform provides an API integration for the following use cases: Creation of new ticket Update existing tickets in system API Functionality: Creation of New Ticket Onflo supports APIs which can be used to create new tickets\/tickets\/issue requests into different platforms. Onflo can deposit the data received in its own ticket submission form...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[451],"class_list":["post-13088","post","type-post","status-publish","format-standard","hentry","category-getting-started"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/13088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=13088"}],"version-history":[{"count":11,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/13088\/revisions"}],"predecessor-version":[{"id":14452,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/13088\/revisions\/14452"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=13088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=13088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}