{"id":12945,"date":"2025-03-12T18:35:45","date_gmt":"2025-03-12T18:35:45","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=12945"},"modified":"2025-10-27T21:42:26","modified_gmt":"2025-10-27T21:42:26","slug":"new-in-onflo-march-2025","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/product-updates\/new-in-onflo-march-2025\/","title":{"rendered":"New in Onflo (formerly Let's Talk!) \u2014 March 2025"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12945\" class=\"elementor elementor-12945\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d86ce38 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d86ce38\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5575006\" data-id=\"5575006\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-453f283 elementor-widget elementor-widget-text-editor\" data-id=\"453f283\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><i><span style=\"font-weight: 400;\">Explore the latest enhancements for Onflo (formerly Let's Talk!) Chatbot, Telephony and Call center, and the Resource Center<\/span><\/i><\/h3><p><span style=\"font-weight: 400;\">The March release brings key enhancements inspired by you for Onflo Chatbot, Telephony, and Call Center, and the Resource Center to improve customer service and efficiency.<\/span><\/p><p><span style=\"font-weight: 400;\">Onflo Chatbot now supports additional languages, keeps critical chatbot tickets open, and offers customizable scripts for department-specific chatbots. Don\u2019t miss key updates for the Resource Center, including a new Resource Type Indicator for easier navigation. Call Center updates include international calling, enhanced call reporting, and detailed insights into abandoned calls.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Keep reading to dive into what\u2019s new in Onflo:\u00a0<\/span><\/p><p><b>Chatbot Updates<\/b><\/p><p><span style=\"font-weight: 400;\">Explore these updates that make the generative AI-powered Onflo chatbot even more effective at delivering customer service and increasing access to support in your district.\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Expanded Language Support:<\/b><span style=\"font-weight: 400;\"> Onflo chatbot now supports additional languages, prioritizing those with the highest-quality AI translations. They include Chinese (simplified), French, German, Italian, Portuguese, Russian, and Spanish. Stay tuned\u2014additional languages are coming soon!<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enhanced Workflow for Critical Chatbot Tickets:<\/b><span style=\"font-weight: 400;\"> Critical chatbot conversations will now remain open, ensuring your team doesn't miss any urgent action items.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customizable Profile Scripts:<\/b><span style=\"font-weight: 400;\"> Onflo chatbot Profiles \u2014 which allow you to create department-specific chatbots \u2014 now offer customizable scripts. You can now personalize greetings and messages for specific departments, schools, or audiences.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improved Timeout User Experience:<\/b><span style=\"font-weight: 400;\"> We've enhanced the chatbot's response during processing to keep customers informed and engaged. Dynamic messages will let them know the Onflo chatbot is working on their request, even if there\u2019s a slight delay.<\/span><\/li><\/ul><p><b>Resource Center Updates:\u00a0<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Resource Type Indicator:<\/b><span style=\"font-weight: 400;\"> It\u2019s now easy to effortlessly navigate the Resource Center with the new Resource Type Indicator, clearly distinguishing articles, documents, web pages, and websites at a glance.<\/span><\/li><\/ul><p><b>Telephony and Call Center Updates:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>International Call Support:<\/b><span style=\"font-weight: 400;\"> A popular request from Onflo users with larger populations of international families, the platform now supports international calling, enabling seamless communication with families and stakeholders worldwide, with clear country code display and enhanced reporting for global insights.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enhanced Call Details Report (Call Center only): <\/b><span style=\"font-weight: 400;\">Access deeper insights with the enhanced Call Details report, now featuring key data like District Number, Queue Duration, On Call Duration, and Topic, along with filtering capabilities to efficiently pinpoint and resolve customer care issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Detailed Abandoned Call Insights (Call Center only): <\/b><span style=\"font-weight: 400;\">View detailed insights into call abandonment reasons, including after-hours, availability, IVR drops, queue drops, and greeting disconnections. This granular data empowers system admins to optimize call flows and enhance overall customer experience.<\/span><\/li><\/ul><h3><b>Ready to Dive In?<\/b><\/h3><p><span style=\"font-weight: 400;\">Onflo empowers your district to deliver exceptional customer service \u2014 all from one platform. If your district isn\u2019t using these game-changing features to power your customer service, connect with your Client Success Manager to get started.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Stay up to date on the latest enhancements! Catch up on <\/span><a href=\"https:\/\/www.k12insight.com\/kc\/product-updates\/new-in-lets-talk-january-2025\/\"><span style=\"font-weight: 400;\">previous Onflo updates<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">As always, we value your feedback. If you have any questions, reach out to your Client Success Manager or our <\/span><a href=\"https:\/\/www.k12insight.com\/support\/\"><span style=\"font-weight: 400;\">Client Care team<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Explore the latest enhancements for Onflo (formerly Let's Talk!) Chatbot, Telephony and Call center, and the Resource Center The March release brings key enhancements inspired by you for Onflo Chatbot, Telephony, and Call Center, and the Resource Center to improve customer service and efficiency. Onflo Chatbot now supports additional languages, keeps critical chatbot tickets open,...<\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[414],"class_list":["post-12945","post","type-post","status-publish","format-standard","hentry","category-product-updates","tag-call-center","tag-basic-telephony","tag-lets-talk-assistant","tag-resource-center"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/12945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=12945"}],"version-history":[{"count":9,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/12945\/revisions"}],"predecessor-version":[{"id":14987,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/12945\/revisions\/14987"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=12945"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=12945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}