{"id":12684,"date":"2024-12-04T16:52:33","date_gmt":"2024-12-04T16:52:33","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=12684"},"modified":"2024-12-04T16:52:33","modified_gmt":"2024-12-04T16:52:33","slug":"cc-email","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/uncategorized\/cc-email\/","title":{"rendered":"View CC'd Email Addresses in Tickets"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12684\" class=\"elementor elementor-12684\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e8bd55 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e8bd55\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-05ac2ca\" data-id=\"05ac2ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8dc9fa elementor-widget elementor-widget-text-editor\" data-id=\"b8dc9fa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>View CC'd email addresses on Ticket<\/h3>\n<p>Users can now see \"Other Recipients\"' on tickets, including those cc'd on the ticket. You can also \"reply all\" within the ticket. Selecting the \"reply all\" option will automatically enter all email addresses in the 'to' and 'cc' fields. Email addresses can be removed from these fields at any time by clicking on the \"x\" icon near them.&nbsp;<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>View CC'd email addresses on Ticket Users can now see \"Other Recipients\"' on tickets, including those cc'd on the ticket. You can also \"reply all\" within the ticket. Selecting the \"reply all\" option will automatically enter all email addresses in the 'to' and 'cc' fields. Email addresses can be removed from these fields at any...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[1],"class_list":["post-12684","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-ticket-management"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/12684","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=12684"}],"version-history":[{"count":5,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/12684\/revisions"}],"predecessor-version":[{"id":12690,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/12684\/revisions\/12690"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=12684"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=12684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}