{"id":11754,"date":"2024-03-19T02:21:31","date_gmt":"2024-03-19T02:21:31","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=11754"},"modified":"2025-10-27T21:26:07","modified_gmt":"2025-10-27T21:26:07","slug":"april-2024-new-in-onflo","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/product-updates\/april-2024-new-in-onflo\/","title":{"rendered":"April 2024 - New In Onflo (formerly Let's Talk!)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11754\" class=\"elementor elementor-11754\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-351f2a69 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"351f2a69\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e2c6658\" data-id=\"2e2c6658\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5328fb elementor-widget elementor-widget-text-editor\" data-id=\"b5328fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Introducing the generative AI-powered Chatbot<\/strong><\/h2><p><span style=\"font-weight: 400;\">At K12 Insight, we're dedicated to redefining the standards of customer service within public schools. We're proud to introduce the new generative AI features for <\/span><a href=\"https:\/\/www.k12insight.com\/solutions\/lets-talk\/lets-talk-assistant\/\"><span style=\"font-weight: 400;\">Chatbot<\/span><\/a><span style=\"font-weight: 400;\">, the only AI-powered chatbot designed for K-12.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">With this release, your district can leverage the power of generative AI-powered customer service. The generative AI-powered chatbot makes it easy for you to deliver accurate, conversational, and fast customer service districtwide through a highly secure platform. Here\u2019s what\u2019s new:<\/span><\/p><h3><b>The power is in the platform<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3><p><span style=\"font-weight: 400;\">Chatbot is powered by Onflo (formerly Let's Talk!), meaning you only need one platform to deliver customer service. Customer interactions and analytics are captured in a centralized location for visibility, reporting, and metrics. Chats are auto-cataloged and can be logged for the individual customer \u2014 ensuring you capture customer interactions in one location.\u00a0<\/span><\/p><h3><b>Easy and fast setup\u00a0<\/b><\/h3><p><span style=\"font-weight: 400;\">Upload existing content \u2014 including documents (such as .pdf, .doc, .docx, .xls, and .xlsx), FAQs, Knowledge Base articles, and web pages \u2014 with the help of the new <\/span><a href=\"https:\/\/www.k12insight.com\/kc\/how-to-articles\/resource-management-streamlining-your-content\/\"><span style=\"font-weight: 400;\">Resource Center<\/span><\/a><span style=\"font-weight: 400;\"> to train your chatbot to meet your district\u2019s needs. We can even help identify which common questions don\u2019t have an answer in your content so that it can be developed.\u00a0<\/span><\/p><h3><b>Cited, comprehensive, accurate, and user-friendly answers\u00a0<\/b><\/h3><p><span style=\"font-weight: 400;\">Because Chatbot is powered with your data \u2014 that means it can only answer questions with the information provided by your district. Sources are cited for chatbot replies, giving your customers confidence they are receiving accurate, helpful information.<\/span><\/p><h3><b>\u201cResource Center\u201d powers Chatbot and Knowledge Base<\/b><\/h3><p><span style=\"font-weight: 400;\">Our new <\/span><a href=\"https:\/\/www.k12insight.com\/kc\/how-to-articles\/resource-management-streamlining-your-content\/\"><span style=\"font-weight: 400;\">Resource Center<\/span><\/a><span style=\"font-weight: 400;\"> serves as the cornerstone of our generative AI features, allowing you to provide and manage a diverse range of content that informs the responses of the Chatbot. Whether it's articles, documents, web pages, or FAQs, you have the tools to curate a comprehensive repository of knowledge that empowers your AI-driven customer interactions.<\/span><\/p><h3><strong>Resource Types: Enhancing Customer Engagement<\/strong><\/h3><p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-medium wp-image-12477 aligncenter\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2024\/03\/Lets-Talk-resource-center-800x362.png\" alt=\"\" width=\"800\" height=\"362\" \/><\/p><p><span style=\"font-weight: 400;\">With Onflo, you have the flexibility to create various resource types tailored to your specific needs:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Articles:<\/b><span style=\"font-weight: 400;\"> Craft informative articles directly within the Resource Center, enriching the knowledge base of Chatbot and your customer support ecosystem.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Uploaded Documents:<\/b><span style=\"font-weight: 400;\"> Seamlessly upload multiple documents at once, each contributing valuable insights to the Chatbot's responses.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Web pages:<\/b><span style=\"font-weight: 400;\"> Effortlessly scan multiple web pages, expanding the scope of accessible information for Chatbot to draw upon when communicating with customers.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>FAQs:<\/b><span style=\"font-weight: 400;\"> Compile frequently asked questions, streamlining customer inquiries and providing instant solutions.<\/span><\/li><\/ul><h3><strong>Available in Spanish, and more languages coming soon<\/strong><\/h3><p>Translated in Spanish \u2014 and available in additional languages in the future \u2014 Chatbot increases equitable access to families.<\/p><h3><strong>Unmatched efficiency<\/strong><\/h3><p>Chatbot streamlines routine inquiries and tasks \u2014 saving time for all departments including Human Resources and Transportation. Deflect and protect your staff for the most complex, important tasks. Use the tool internally, too, to empower your staff to have instant access to answers.<\/p><h3><strong>Highly secure with a commitment to data privacy<\/strong><\/h3><p>K12 Insight is committed to responsible, ethical, and highly secure AI. Chatbot is a safe, secure, and responsible chatbot, using only your data and not publicly sharing your information. You can have confidence in our secure platform with our <strong>third-party zero data retention policy<\/strong> \u2014 which means we only retain data of the chat within the Onflo platform and do not allow third-parties, like Open AI, to retain data.<\/p><h3><strong>Backed by a team of AI and K-12 experts<\/strong><\/h3><p>For over four years, our data science team has been using AI to offer innovative solutions in Onflo. We partner with the University of Chicago and utilize the best tools \u2014 like OpenAI \u2014 to automate and optimize your tech stack.<\/p><h3><strong>Unlock the Power of Generative AI<\/strong><\/h3><p>With our enhanced Onflo platform powered by generative AI features, you can transform your district\u2019s customer service. By leveraging the intuitive Resource Center and generative AI features, Chatbot delivers fast, accurate, and friendly responses that elevate the customer experience for your district.<\/p><h3><b>Ready to get started?<\/b><\/h3><p><span style=\"font-weight: 400;\">It\u2019s easier than ever to deliver instant and accurate answers with generative AI-powered Chatbot. Beginning April 19, all Onflo accounts will see Chatbot and Resource Center available in account Settings. Reach out to your Client Success Manager for additional support.<\/span><\/p><p><span style=\"font-weight: 400;\">Already have Chatbot turned on? You can now start using these features today. If you have questions or need help, <\/span><a href=\"https:\/\/www.k12insight.com\/support\/\"><span style=\"font-weight: 400;\">reach out to our team for a walkthrough<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introducing the generative AI-powered Chatbot At K12 Insight, we're dedicated to redefining the standards of customer service within public schools. We're proud to introduce the new generative AI features for Chatbot, the only AI-powered chatbot designed for K-12.\u00a0 With this release, your district can leverage the power of generative AI-powered customer service. The generative AI-powered...<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[414],"class_list":["post-11754","post","type-post","status-publish","format-standard","hentry","category-product-updates","tag-ai-features","tag-lets-talk-assistant"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/11754","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=11754"}],"version-history":[{"count":8,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/11754\/revisions"}],"predecessor-version":[{"id":14960,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/11754\/revisions\/14960"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=11754"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=11754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}