{"id":11736,"date":"2024-05-29T10:13:25","date_gmt":"2024-05-29T10:13:25","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=11736"},"modified":"2025-10-27T18:47:11","modified_gmt":"2025-10-27T18:47:11","slug":"how-to-set-up-sms-opt-out-in-lets-talk","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-to-set-up-sms-opt-out-in-lets-talk\/","title":{"rendered":"How to Set Up SMS Opt Out in Onflo"},"content":{"rendered":"<p>Customers can now opt out of SMS messaging from a district! In addition to receiving the auto-reply messaging, if set, they will also receive an opt-out instructional messaging letting them know they can opt out of SMS messaging from the district.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\" wp-image-12480 aligncenter\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2024\/05\/File-458x500.jpg\" alt=\"\" width=\"284\" height=\"310\" \/><\/p>\n<p>Customers can reply using any of the following keywords to opt out: cancel, end, quit, stop, stopall, OR unsubscribe. Customers can reply using any of the following keywords to resubscribe: start, unstop, OR yes.<\/p>\n<p>Confirm that the customer has opted out of SMS messaging by going into the Ticket from the text conversation and hovering over the icon next to their phone number.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-12447 aligncenter\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2024\/05\/Screenshot-2024-10-28-at-3.12.43\u202fPM.png\" alt=\"\" width=\"269\" height=\"186\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers can now opt out of SMS messaging from a district! In addition to receiving the auto-reply messaging, if set, they will also receive an opt-out instructional messaging letting them know they can opt out of SMS messaging from the district. Customers can reply using any of the following keywords to opt out: cancel, end,...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[409],"class_list":["post-11736","post","type-post","status-publish","format-standard","hentry","category-how-to-articles","tag-texting"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/11736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=11736"}],"version-history":[{"count":8,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/11736\/revisions"}],"predecessor-version":[{"id":14777,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/11736\/revisions\/14777"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=11736"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=11736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}