{"id":11730,"date":"2024-05-29T11:05:44","date_gmt":"2024-05-29T11:05:44","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=11730"},"modified":"2026-03-18T00:05:46","modified_gmt":"2026-03-18T00:05:46","slug":"how-to-set-up-call-center-business-hours","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/how-to-articles\/how-to-set-up-call-center-business-hours\/","title":{"rendered":"How to Set Up Call Center Business Hours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11730\" class=\"elementor elementor-11730\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39ff2981 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39ff2981\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-12567c3d\" data-id=\"12567c3d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fdeb09b elementor-widget elementor-widget-text-editor\" data-id=\"3fdeb09b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Create business hour rules to indicate when phone queues are open and when calls will be routed to voicemail.\u00a0<\/p><h2>Add Business Hours<\/h2><div><ul><li>From\u00a0<span style=\"font-weight: bold;\">Settings<\/span>, scroll down to\u00a0<span style=\"font-weight: bold;\">Call<\/span>\u00a0<span style=\"font-weight: bold;\">Center<\/span>\u00a0and click on\u00a0<span style=\"font-weight: bold;\">Business<\/span>\u00a0<span style=\"font-weight: bold;\">Hours<\/span>.<\/li><li>Click the\u00a0<span style=\"font-weight: bold;\">Add Business Hours<\/span>\u00a0button.<\/li><li>Name the entry and choose which greeting, queues, days, and times the business hours will be in effect.<\/li><li>Set up to seven configurations for each day within the same queue. (Ex: Transportation queue is open 8 am - 5 pm on M, T, W &amp; 9 am - 3 pm on Th and F)<\/li><li>Click\u00a0<span style=\"font-weight: bold;\">Save<\/span>\u00a0in the bottom right corner.<\/li><\/ul><\/div><p><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Business-Hours-scaled.png\" alt=\"\" width=\"2560\" height=\"1054\" \/><\/p><h2>Remove Business Hours<\/h2><div><ul><li>\u00a0Click the trash can icon next to the business hours &amp;\u00a0<span style=\"font-weight: bold;\">Save<\/span>.\u00a0<\/li><\/ul><\/div><p><img decoding=\"async\" class=\"alignnone size-full wp-image-15993\" src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Deleting-Business-Hours-e1773792085118.png\" alt=\"\" width=\"1917\" height=\"500\" srcset=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Deleting-Business-Hours-e1773792085118.png 1917w, https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Deleting-Business-Hours-e1773792085118-800x209.png 800w, https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Deleting-Business-Hours-e1773792085118-1024x267.png 1024w, https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Deleting-Business-Hours-e1773792085118-768x200.png 768w, https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2026\/03\/Deleting-Business-Hours-e1773792085118-1536x401.png 1536w\" sizes=\"(max-width: 1917px) 100vw, 1917px\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Create business hour rules to indicate when phone queues are open and when calls will be routed to voicemail.\u00a0 Add Business Hours From\u00a0Settings, scroll down to\u00a0Call\u00a0Center\u00a0and click on\u00a0Business\u00a0Hours. Click the\u00a0Add Business Hours\u00a0button. Name the entry and choose which greeting, queues, days, and times the business hours will be in effect. Set up to seven configurations...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[409],"class_list":["post-11730","post","type-post","status-publish","format-standard","hentry","category-how-to-articles","tag-call-center"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/11730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=11730"}],"version-history":[{"count":6,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/11730\/revisions"}],"predecessor-version":[{"id":15996,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/11730\/revisions\/15996"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=11730"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=11730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}