{"id":11708,"date":"2024-08-01T08:15:37","date_gmt":"2024-08-01T08:15:37","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?p=11708"},"modified":"2025-10-27T21:13:23","modified_gmt":"2025-10-27T21:13:23","slug":"new-in-onflo-august-2024","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/product-updates\/new-in-onflo-august-2024\/","title":{"rendered":"New in Onflo (formerly Let's Talk!) \u2014 August 2024"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11708\" class=\"elementor elementor-11708\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fc17f3c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fc17f3c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e9e0b19\" data-id=\"5e9e0b19\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f9a5eda elementor-widget elementor-widget-text-editor\" data-id=\"1f9a5eda\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><i><span style=\"font-weight: 400;\">Browser-based notifications for incoming calls, view recipients cc\u2019d on email tickets, and more!\u00a0<\/span><\/i><\/h3><p><span style=\"font-weight: 400;\">As you prepare for the 2024-2025 back-to-school season, we\u2019re delivering enhancements and refinements to improve your overall experience in Onflo. This month\u2019s noteworthy updates include the ability to see recipients who are cc\u2019d on tickets, browser notifications for incoming calls, and a new ticket rule in form builder - assign tags!\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Your feedback continues to inspire and inform the updates we deliver in Onflo, and we encourage you to share your thoughts and ideas with your Client Success Manager or submit feedback through the question mark icon in Onflo.\u00a0<\/span><\/p><h2><b>Updates inspired by our Onflo community\u00a0<\/b><\/h2><p><span style=\"font-weight: 400;\">We\u2019re excited to deliver updates and refinements that improve the overall Onflo user experience, inspired by your feedback. Here\u2019s a look at what\u2019s new: <\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Show Browser Notification for Incoming Calls: <\/b><span style=\"font-weight: 400;\">Never miss an incoming phone call through Onflo - regardless of the tab you\u2019re in - by enabling browser-based incoming call notifications. Make sure you have web browser notifications enabled to enjoy this feature.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Form Builder \u2014 Assign Tag based on Answer: <\/b><span style=\"font-weight: 400;\">In the July 2024 release, we added an update where you can assign a Topic based on answers to a question. Now, you can also assign tags!<\/span><\/li><\/ul><h2><b>Settings &amp; Ticket Manager\u00a0<\/b><\/h2><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ability to Copy Link to Ticket Number: <\/b><span style=\"font-weight: 400;\">Easily share a ticket with your team by copying the hyperlinked ticket number. Team members will need to log into Onflo to view the ticket if they are logged out when they receive a ticket link.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Executed Workflow Name in Ticket Timeline: <\/b><span style=\"font-weight: 400;\">You can now see the name of the workflow executed for the ticket within the Timeline.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Create a Landing Page Dynamically Using the Import Topics Worksheet: <\/b><span style=\"font-weight: 400;\">In the Topics Manager, we've added a column to the Topics import for Landing Page. If a Landing Page exists, the new Topic will be added to the existing Landing Page. If a Landing Page doesn't exist, it will create a new Landing Page.\u00a0<\/span><\/li><\/ul><h2><b>Telephony<\/b><\/h2><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Queue Prioritization: <\/b><span style=\"font-weight: 400;\">If your team uses Call Center, you can now answer calls based on the priority assigned to the queue, allowing priority calls to jump the line.<\/span><\/li><\/ul><h2><b>Chatbot<\/b><\/h2><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Updated Chatsy Location: <\/b><span style=\"font-weight: 400;\">Users will now see Chatsy moved to the upper right-hand corner of Onflo, and can also experience the updated UI.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Chatbot UI Enhancements: <\/b><span style=\"font-weight: 400;\">This release includes a number of Chatbot UI enhancements to improve the overall customer experience and make it easier for customers to interact with the chatbot.<\/span><\/li><\/ul><h2><b>Ready to dive in?\u00a0<\/b><\/h2><p><span style=\"font-weight: 400;\">We're excited about these updates and look forward to hearing how they transform your customer service. As always, we value your feedback and are here to help your team have the best Onflo experience. If you have questions about these new updates, reach out to your Client Success Manager or our <\/span><a href=\"https:\/\/www.k12insight.com\/support\/\"><span style=\"font-weight: 400;\">Client Care team<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Browser-based notifications for incoming calls, view recipients cc\u2019d on email tickets, and more!\u00a0 As you prepare for the 2024-2025 back-to-school season, we\u2019re delivering enhancements and refinements to improve your overall experience in Let\u2019s Talk. This month\u2019s noteworthy updates include the ability to see recipients who are cc\u2019d on tickets, browser notifications for incoming calls, and...<\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[414],"class_list":["post-11708","post","type-post","status-publish","format-standard","hentry","category-product-updates","tag-lets-talk-assistant","tag-ticket-management"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/11708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=11708"}],"version-history":[{"count":5,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/11708\/revisions"}],"predecessor-version":[{"id":14940,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/11708\/revisions\/14940"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=11708"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=11708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}