{"id":1149,"date":"2016-10-21T01:07:51","date_gmt":"2016-10-21T01:07:51","guid":{"rendered":"http:\/\/www.k12insight.com\/kc\/?post_type=article&p=1149"},"modified":"2026-03-16T21:23:59","modified_gmt":"2026-03-16T21:23:59","slug":"permissions","status":"publish","type":"post","link":"https:\/\/www.k12insight.com\/kc\/getting-started\/permissions\/","title":{"rendered":"Permissions"},"content":{"rendered":"\t\t
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Users in Onflo (formerly Let's Talk) can be granted various permission levels, allowing them access to different topics, categories, and tickets. System Administrators control and grant access to users. <\/p>\n

Topics & Categories<\/span><\/p>\n

Users can determine their permissions, under Settings<\/b>, Activity Log, Onflo, <\/b>then click the Permissions<\/b> tab at the top. A user's Categories, Topics and possibly Social Media Areas will be displayed here. Settings here determine which tickets will appear in a user's inboxes and how they'll interact with Customers.<\/p>\n

Category Administrators<\/strong> have reporting and data access to all topics under the category.<\/p>\n

Topic Owner<\/strong>s<\/b> can access a direct link for each ticket form for assigned topic(s) under the Link column.<\/p>\n

Please note<\/i>: Changes to these assignments and settings can be made by System Administrators under the User Management section of Settings.<\/span><\/i><\/p>\n

An overview of permission levels associated with each User type appears below.<\/span><\/p>\n

Permission Levels<\/strong><\/h4>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t
Role<\/th>Function<\/th>Specifics<\/th>Permission<\/th>\n<\/tr>\n<\/thead>\n
System Administrator\t<\/td>Control settings\t<\/td>Full access to Settings to customize account, including Topics, (with the exception of Private Topics) Users, and Tickets<\/td>View all Tickets, reports
\n<\/td>\n<\/tr>\n
Global User\t<\/td>Overview of account\t<\/td>Limited access to Settings\t<\/td>View all Tickets, reports
\n<\/td>\n<\/tr>\n
Category Owner<\/td>Overview of Topic Level Category<\/td>Limited access to Settings, Full access to Users, Tickets and Topics under the owned Category, (including Private Topics).<\/td>View all Tickets and reports under the Category<\/td>\n<\/tr>\n
Team Owner\t<\/td>Point person for content area\t<\/td>One per team
\nReceives alert for new Ticket and determines action
\nLimited access to Settings\t<\/td>		View only team Tickets, reports
\n<\/td>\n<\/tr>\n
Team Member\t<\/td>Content area expert\t<\/td>Available to help respond to Tickets, as determined by team owner
\n<\/td>		View only team Tickets, reports
\n<\/td>\n<\/tr>\n
Recorder\t<\/td>Enter new content\t<\/td>Not responsible for follow-up
\nLimited access to Settings\t<\/td>		Views only Tickets he\/she has entered
\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

Languages<\/b><\/p>\n

In this section users see any languages for which they've been assigned as a Translator. <\/span><\/p>\n

Please note<\/i><\/b>: Changes to these assignments and settings can be made by System Administrators under the Translators section of Settings.<\/span><\/i><\/p>\n

Custom User Roles for Granular Permission Control<\/strong><\/h4>\n

Define exactly what each user can view or manage<\/strong><\/p>\n

System Administrators can create custom roles allowing granular control over system settings, locations, asset types, inboxes, and more. This ensures roles match real district job functions\u2014for example, giving school principals view-only access while granting IT managers full administrative control\u2014and protecting sensitive areas, such as Campaign Manager, Global Tickets, Call Recordings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Users in Onflo (formerly Let's Talk) can be granted various permission levels, allowing them access to different topics, categories, and tickets. System Administrators control and grant access to users.  Topics & Categories Users can determine their permissions, under Settings, Activity Log, Onflo, then click the Permissions tab at the top. A user's Categories, Topics and possibly...<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[451],"class_list":["post-1149","post","type-post","status-publish","format-standard","hentry","category-getting-started"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/1149","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=1149"}],"version-history":[{"count":18,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/1149\/revisions"}],"predecessor-version":[{"id":15956,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/posts\/1149\/revisions\/15956"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=1149"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/categories?post=1149"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}