{"id":16048,"date":"2026-03-27T08:57:54","date_gmt":"2026-03-27T08:57:54","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?page_id=16048"},"modified":"2026-04-15T20:21:11","modified_gmt":"2026-04-15T20:21:11","slug":"new-user-training","status":"publish","type":"page","link":"https:\/\/www.k12insight.com\/kc\/new-user-training\/","title":{"rendered":"New User Training"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16048\" class=\"elementor elementor-16048\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d81ad34 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"d81ad34\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7cd68ca\" data-id=\"7cd68ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fdf606b elementor-widget elementor-widget-heading\" data-id=\"fdf606b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">New User Training<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82c29af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82c29af\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-86811fd\" data-id=\"86811fd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc11761 elementor-widget elementor-widget-html\" data-id=\"bc11761\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Figtree:wght@400;500;600;700&display=swap');\n\n.newuser-wrap {\n  font-family: 'Figtree', sans-serif;\n  color: #1a1f2e;\n  max-width: 100%;\n  margin: 0 auto;\n  padding: 0 16px;\n  box-sizing: border-box;\n}\n\n.newuser-intro {\n  background: #f4f7ff;\n  border-left: 4px solid #3b5bdb;\n  border-radius: 0 10px 10px 0;\n  padding: 22px 28px;\n  margin-bottom: 48px;\n  font-size: 16px;\n  line-height: 1.75;\n  color: #2d3561;\n}\n\n.newuser-card {\n  background: #ffffff;\n  border: 1px solid #e4e9f5;\n  border-radius: 14px;\n  padding: 36px 40px;\n  margin-bottom: 36px;\n  box-shadow: 0 4px 20px rgba(59,91,219,0.06);\n}\n\n.newuser-badge {\n  display: inline-block;\n  font-size: 11px;\n  font-weight: 600;\n  letter-spacing: 0.08em;\n  text-transform: uppercase;\n  padding: 4px 12px;\n  border-radius: 999px;\n  margin-bottom: 12px;\n}\n\n.newuser-badge-live {\n  background: #fff0f3;\n  color: #c2255c;\n  border: 1px solid #fcc2d7;\n}\n\n.newuser-badge-async {\n  background: #f0f4ff;\n  color: #3b5bdb;\n  border: 1px solid #bac8ff;\n}\n\n.newuser-card h2 {\n  font-family: 'Figtree', sans-serif;\n  font-size: 26px;\n  font-weight: 700;\n  margin: 0 0 18px;\n  color: #111827;\n}\n\n.newuser-meta {\n  display: flex;\n  align-items: flex-start;\n  gap: 10px;\n  background: #f8faff;\n  border-radius: 8px;\n  padding: 14px 18px;\n  margin-bottom: 20px;\n  font-size: 15px;\n  color: #374151;\n  line-height: 1.5;\n}\n\n.newuser-meta svg {\n  flex-shrink: 0;\n  margin-top: 2px;\n  color: #3b5bdb;\n}\n\n.newuser-card p {\n  font-size: 15.5px;\n  line-height: 1.75;\n  color: #374151;\n  margin: 0 0 20px;\n}\n\n.newuser-cta {\n  display: inline-flex;\n  align-items: center;\n  gap: 7px;\n  margin-top: 22px;\n  padding: 11px 24px;\n  border-radius: 8px;\n  font-size: 14.5px;\n  font-weight: 600;\n  text-decoration: none;\n  background: #c2255c;\n  color: #fff;\n  transition: background 0.18s, transform 0.15s;\n}\n\n.newuser-cta:hover {\n  background: #a61e4d;\n  transform: translateY(-1px);\n  color: #fff;\n  text-decoration: none;\n}\n\n.newuser-iframe-wrap {\n  margin-top: 28px;\n  border-radius: 10px;\n  overflow: hidden;\n  border: 1px solid #e4e9f5;\n  background: #f8faff;\n  min-height: 420px;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n}\n\n.newuser-iframe-placeholder {\n  text-align: center;\n  color: #9ca3af;\n  font-size: 14px;\n  padding: 40px;\n}\n\n.newuser-iframe-placeholder svg {\n  display: block;\n  margin: 0 auto 12px;\n  opacity: 0.35;\n}\n\n.newuser-divider {\n  border: none;\n  border-top: 1px solid #e9edf6;\n  margin: 8px 0 28px;\n}\n\n.newuser-footer-note {\n  display: flex !important;\n  align-items: flex-start !important;\n  gap: 9px !important;\n  font-family: 'Figtree', sans-serif !important;\n  font-size: 13.5px !important;\n  color: #6b7280 !important;\n  padding: 16px 20px !important;\n  background: #f9fafb !important;\n  border: 1px solid #e9edf6 !important;\n  border-radius: 8px !important;\n  line-height: 1.6 !important;\n  margin: 0 !important;\n  box-sizing: border-box !important;\n}\n\n.newuser-footer-note svg {\n  flex-shrink: 0 !important;\n  min-width: 16px !important;\n  margin-top: 2px !important;\n  color: #9ca3af !important;\n}\n\n.newuser-footer-link {\n  display: inline !important;\n  color: #3b5bdb !important;\n  font-weight: 500 !important;\n  text-decoration: underline !important;\n  text-underline-offset: 2px !important;\n}\n\n.newuser-footer-link:hover {\n  color: #2244c4 !important;\n}\n<\/style>\n\n<div class=\"newuser-wrap\">\n\n  <div class=\"newuser-intro\">\n    We offer two flexible training options to fit your schedule and learning style. Join a live session to learn alongside others, ask questions in real time, and get guided support from our team. Prefer to go at your own pace? Our asynchronous training is available anytime, so you can learn when it's most convenient for you. Read on below for more information.\n  <\/div>\n\n  <div class=\"newuser-card\">\n    <span class=\"newuser-badge newuser-badge-live\">Live Session<\/span>\n    <h2>Live New User Training<\/h2>\n    <div class=\"newuser-meta\">\n      <svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg>\n      <span><strong>Second Tuesday of each month<\/strong> &nbsp;&middot;&nbsp; 2:00 PM EST &nbsp;&middot;&nbsp; 11:00 AM PST &nbsp;&middot;&nbsp; Live virtual session<\/span>\n    <\/div>\n    <p>Join us for a live virtual Onflo training that introduces users to Onflo's purpose, managing personal settings, and communicating with customers through tickets. You'll also learn best practices for delivering excellent customer service.<\/p>\n    <a href=\"https:\/\/us02web.zoom.us\/webinar\/register\/WN_j2immclqTsC0xpJZHHElgw\" class=\"newuser-cta\" rel=\"noopener\">\n      <svg width=\"15\" height=\"15\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14M12 5l7 7-7 7\"\/><\/svg>\n      Register for Live Training\n    <\/a>\n  <\/div>\n\n  <div class=\"newuser-card\">\n    <span class=\"newuser-badge newuser-badge-async\">On-Demand<\/span>\n    <h2>Asynchronous New User Training<\/h2>\n    <div class=\"newuser-meta\">\n      <svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>\n      <span>Available <strong>anytime<\/strong> &mdash; learn at your own pace and revisit content whenever you need a refresher<\/span>\n    <\/div>\n    <p>Want training on the spot? Check out our asynchronous New User Training below. These on-demand videos walk you through Onflo's core features, including managing personal settings and communicating with customers through tickets &mdash; all at your own pace. Learn whenever it's convenient for you and revisit the content anytime you need a refresher.<\/p>\n    <hr class=\"newuser-divider\">\n   <iframe src=\"https:\/\/www.videoask.com\/f4wik9sd9\" allow=\"camera *; microphone *; autoplay *; encrypted-media *; fullscreen *; display-capture *;\" width=\"100%\" height=\"600px\" style=\"border: none; border-radius: 24px\"><\/iframe>\n  <\/div>\n\n  <div class=\"newuser-footer-note\">\n    <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"\/><\/svg>\n    <span style=\"display:inline;\">Questions about our training offerings? Reach out to your Account Manager or <a href=\"https:\/\/www.k12insight.com\/support\/\" class=\"newuser-footer-link\">contact our support team through Onflo<\/a>.<\/span>\n  <\/div>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>New User Training We offer two flexible training options to fit your schedule and learning style. Join a live session to learn alongside others, ask questions in real time, and get guided support from our team. Prefer to go at your own pace? Our asynchronous training is available anytime, so you can learn when it's...<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-16048","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/pages\/16048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=16048"}],"version-history":[{"count":31,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/pages\/16048\/revisions"}],"predecessor-version":[{"id":16518,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/pages\/16048\/revisions\/16518"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=16048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}