{"id":13611,"date":"2025-07-30T07:26:15","date_gmt":"2025-07-30T07:26:15","guid":{"rendered":"https:\/\/www.k12insight.com\/kc\/?page_id=13611"},"modified":"2025-07-30T10:44:51","modified_gmt":"2025-07-30T10:44:51","slug":"video-gallery","status":"publish","type":"page","link":"https:\/\/www.k12insight.com\/kc\/video-gallery\/","title":{"rendered":"Video Gallery"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13611\" class=\"elementor elementor-13611\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d9c1272 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"d9c1272\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9d3df0\" data-id=\"c9d3df0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c9ee67 elementor-widget elementor-widget-heading\" data-id=\"2c9ee67\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Let\u2019s Talk Learning Videos<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f57f762 elementor-widget elementor-widget-text-editor\" data-id=\"f57f762\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Welcome to our \u201cmicro-learning\u201d video library \u2014 a collection of short, focused tutorials designed to help you quickly understand and use key features of our platform. Each video gives you practical guidance in 5 minutes or less. Content is updated regularly\u2014check in frequently to stay informed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c01001 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c01001\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-680fede\" data-id=\"680fede\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b364a1e\" data-id=\"b364a1e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02c4193 elementor-widget__width-auto totalPost elementor-widget elementor-widget-shortcode\" data-id=\"02c4193\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">Total videos: <span class=\"video-total-count\">16<\/span><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ea3b04 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ea3b04\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-53d668e\" data-id=\"53d668e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4de0ff elementor-widget elementor-widget-shortcode\" data-id=\"a4de0ff\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"video-gallery-wrapper\">\n    <div class=\"video-gallery-loader\">\n        <video autoplay loop muted playsinline>\n            <source src=\"https:\/\/www.k12insight.com\/kc\/wp-content\/uploads\/2025\/07\/loader.webm\" type=\"video\/webm\">\n            Your browser does not support the video tag.\n        <\/video>\n    <\/div>\n\n    <div class=\"video-filter-bar\">\n        <a href=\"?f=all&pg=1\" class=\"filter-button static-all active\">All<\/a>\n\n        <div class=\"swiper video-filter-swiper\">\n            <div class=\"swiper-button-prev\"><\/div>\n            <div class=\"swiper-wrapper video-filter-buttons\">\n                                    <div class=\"swiper-slide\">\n                        <a href=\"?f=general-settings&pg=1\" class=\"filter-button \">\n                            General Settings                        <\/a>\n                    <\/div>\n                                    <div class=\"swiper-slide\">\n                        <a href=\"?f=lifecycle-of-a-ticket&pg=1\" class=\"filter-button \">\n                            Lifecycle of a Ticket                        <\/a>\n                    <\/div>\n                                    <div class=\"swiper-slide\">\n                        <a href=\"?f=ticket-management&pg=1\" class=\"filter-button \">\n                            Ticket Management                        <\/a>\n                    <\/div>\n                            <\/div>\n            <div class=\"swiper-button-next\"><\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"video-gallery\">\n                <div class=\"video-item\">\n            <a class=\"video-popup\" href=\"https:\/\/youtu.be\/dxdGmAM1Two?si=jJ2Rv514DoyW9Icv\" rel=\"noopener\">\n                <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/dxdGmAM1Two\/hqdefault.jpg\" alt=\"How to Use the Bulk Editor\">\n            <\/a>\n\n            <div class=\"video-content\">\n                <h4>How to Use the Bulk Editor<\/h4>\n                <div class=\"video-description\"><p>Discover how to save time by using the Bulk Editor Tool to manage multiple tickets at once. This video walks through performing batch actions such as editing status or priority, adding tags, and sending a single reply across multiple tickets\u2014all in just a few clicks.<\/p>\n<\/div>\n                <a class=\"watch-now-btn video-popup\" href=\"https:\/\/youtu.be\/dxdGmAM1Two?si=jJ2Rv514DoyW9Icv\" rel=\"noopener\">Watch Now<\/a>\n            <\/div>\n        <\/div>\n                <div class=\"video-item\">\n            <a class=\"video-popup\" href=\"https:\/\/youtu.be\/zT7xY4pfRyg?si=eirwCghH2NIxRiGt\" rel=\"noopener\">\n                <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/zT7xY4pfRyg\/hqdefault.jpg\" alt=\"How To Split Tickets\">\n            <\/a>\n\n            <div class=\"video-content\">\n                <h4>How To Split Tickets<\/h4>\n                <div class=\"video-description\"><p>Learn how to take an existing ticket and tailor it for use by another department. This video walks you through the steps of splitting a ticket into two tickets and modifying tickets to address customer needs while maintaining consistency and clarity.<\/p>\n<\/div>\n                <a class=\"watch-now-btn video-popup\" href=\"https:\/\/youtu.be\/zT7xY4pfRyg?si=eirwCghH2NIxRiGt\" rel=\"noopener\">Watch Now<\/a>\n            <\/div>\n        <\/div>\n                <div class=\"video-item\">\n            <a class=\"video-popup\" href=\"https:\/\/youtu.be\/WIycMX1cb4A?si=8851JL_gVdaQ4lhC\" rel=\"noopener\">\n                <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/WIycMX1cb4A\/hqdefault.jpg\" alt=\"How to Merge Tickets\">\n            <\/a>\n\n            <div class=\"video-content\">\n                <h4>How to Merge Tickets<\/h4>\n                <div class=\"video-description\"><p>Combine multiple tickets covering same or similar topics into a single, cohesive conversation while keeping the message clear and user-friendly.<\/p>\n<\/div>\n                <a class=\"watch-now-btn video-popup\" href=\"https:\/\/youtu.be\/WIycMX1cb4A?si=8851JL_gVdaQ4lhC\" rel=\"noopener\">Watch Now<\/a>\n            <\/div>\n        <\/div>\n                <div class=\"video-item\">\n            <a class=\"video-popup\" href=\"https:\/\/youtu.be\/v31JaT7yHDs?si=6z18FHSAMm50QA9O\" rel=\"noopener\">\n                <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/v31JaT7yHDs\/hqdefault.jpg\" alt=\"Using and Managing Tags\">\n            <\/a>\n\n            <div class=\"video-content\">\n                <h4>Using and Managing Tags<\/h4>\n                <div class=\"video-description\"><p>Learn how to apply tags to tickets to improve searchability, organization, and workflow management. This quick tutorial covers how to create, apply, and manage tags to keep your conversations easy to find and categorize.<\/p>\n<\/div>\n                <a class=\"watch-now-btn video-popup\" href=\"https:\/\/youtu.be\/v31JaT7yHDs?si=6z18FHSAMm50QA9O\" rel=\"noopener\">Watch Now<\/a>\n            <\/div>\n        <\/div>\n                <div class=\"video-item\">\n            <a class=\"video-popup\" href=\"https:\/\/youtu.be\/_xIEAtgVvDc?si=jL6b5cVUVPoRMnfV\" rel=\"noopener\">\n                <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/_xIEAtgVvDc\/hqdefault.jpg\" alt=\"Using and Creating Response Templates\">\n            <\/a>\n\n            <div class=\"video-content\">\n                <h4>Using and Creating Response Templates<\/h4>\n                <div class=\"video-description\"><p>Save time and ensure consistency by using response templates\u2014pre-composed replies for frequently asked questions. This video shows you how to create, manage, and apply templates so support agents can respond quickly and accurately without retyping the same answers.<\/p>\n<\/div>\n                <a class=\"watch-now-btn video-popup\" href=\"https:\/\/youtu.be\/_xIEAtgVvDc?si=jL6b5cVUVPoRMnfV\" rel=\"noopener\">Watch Now<\/a>\n            <\/div>\n        <\/div>\n                <div class=\"video-item\">\n            <a class=\"video-popup\" href=\"https:\/\/youtu.be\/R3g3do-aDck?si=zEWsJqR-XvDs5xER\" rel=\"noopener\">\n                <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/R3g3do-aDck\/hqdefault.jpg\" alt=\"Creating and Implementing Feedback Form\">\n            <\/a>\n\n            <div class=\"video-content\">\n                <h4>Creating and Implementing Feedback Form<\/h4>\n                <div class=\"video-description\"><p>Learn how to customize your organization\u2019s form content, including opt-out, and implementing them within tickets to improve service quality and customer satisfaction.<\/p>\n<\/div>\n                <a class=\"watch-now-btn video-popup\" href=\"https:\/\/youtu.be\/R3g3do-aDck?si=zEWsJqR-XvDs5xER\" rel=\"noopener\">Watch Now<\/a>\n            <\/div>\n        <\/div>\n                <div class=\"video-item\">\n            <a class=\"video-popup\" href=\"https:\/\/youtu.be\/7B0B6-V1T7s?si=fwzwBXlgiTys9sYK\" rel=\"noopener\">\n                <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/7B0B6-V1T7s\/hqdefault.jpg\" alt=\"How to Use Internal Comments &#038; Timeline\">\n            <\/a>\n\n            <div class=\"video-content\">\n                <h4>How to Use Internal Comments &#038; Timeline<\/h4>\n                <div class=\"video-description\"><p>Enhance team collaboration with internal comments for colleagues, track activity within a ticket, and personalize your timeline view.<\/p>\n<\/div>\n                <a class=\"watch-now-btn video-popup\" href=\"https:\/\/youtu.be\/7B0B6-V1T7s?si=fwzwBXlgiTys9sYK\" rel=\"noopener\">Watch Now<\/a>\n            <\/div>\n        <\/div>\n                <div class=\"video-item\">\n            <a class=\"video-popup\" href=\"https:\/\/youtu.be\/qds11t5XjxM?si=xgdweSL-rPtFzD1t\" rel=\"noopener\">\n                <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/qds11t5XjxM\/hqdefault.jpg\" alt=\"How to Reply to a Customer\">\n            <\/a>\n\n            <div class=\"video-content\">\n                <h4>How to Reply to a Customer<\/h4>\n                <div class=\"video-description\"><p>Learn how to reply to customers using response templates, adding CC recipients, and updating the status of your ticket.<\/p>\n<\/div>\n                <a class=\"watch-now-btn video-popup\" href=\"https:\/\/youtu.be\/qds11t5XjxM?si=xgdweSL-rPtFzD1t\" rel=\"noopener\">Watch Now<\/a>\n            <\/div>\n        <\/div>\n                <div class=\"video-item\">\n            <a class=\"video-popup\" href=\"https:\/\/youtu.be\/yDmuN5A8Fbo?si=UOW4ZBY7WbIlXmP_\" rel=\"noopener\">\n                <img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/yDmuN5A8Fbo\/hqdefault.jpg\" alt=\"Assigning a Topic &#038; Owner\">\n            <\/a>\n\n            <div class=\"video-content\">\n                <h4>Assigning a Topic &#038; Owner<\/h4>\n                <div class=\"video-description\"><p>In this video you will learn how to assign a ticket to a topic and owner to delegate responsibility and ensure proper handling of tickets.<\/p>\n<\/div>\n                <a class=\"watch-now-btn video-popup\" href=\"https:\/\/youtu.be\/yDmuN5A8Fbo?si=UOW4ZBY7WbIlXmP_\" rel=\"noopener\">Watch Now<\/a>\n            <\/div>\n        <\/div>\n            <\/div>\n\n    <div class=\"video-pagination\">\n        <span aria-current=\"page\" class=\"page-numbers current\">1<\/span>\n<a class=\"page-numbers\" href=\"\/kc\/wp-json\/wp\/v2\/pages\/13611?pg=2&#038;f=all\">2<\/a>\n<a class=\"next page-numbers\" href=\"\/kc\/wp-json\/wp\/v2\/pages\/13611?pg=2&#038;f=all\">Next<\/a>    <\/div>\n<\/div> <!-- .video-gallery-wrapper -->\n\n<script>\njQuery(document).ready(function($) {\n    $('.video-gallery-loader').fadeOut(500);\n\n    $(document).on('click', '.video-popup', function(e) {\n        e.preventDefault();\n\n        $.magnificPopup.open({\n            items: {\n                src: $(this).attr('href')\n            },\n            type: 'iframe',\n            iframe: {\n                patterns: {\n                    youtube: {\n                        index: 'youtube.com\/',\n                        id: function(url) {\n                            var id = null;\n                            var vMatch = url.match(\/[?&]v=([^&]+)\/);\n                            if (vMatch && vMatch[1]) id = vMatch[1];\n                            else {\n                                var altMatch = url.match(\/\\\/(?:embed|v)\\\/([^?&]+)\/);\n                                if (altMatch && altMatch[1]) id = altMatch[1];\n                            }\n                            return id;\n                        },\n                        src: 'https:\/\/www.youtube.com\/embed\/%id%?autoplay=1'\n                    },\n                    youtu_be: {\n                        index: 'youtu.be\/',\n                        id: function(url) {\n                            var match = url.match(\/youtu\\.be\\\/([^\\?&]+)\/);\n                            return match && match[1] ? match[1] : null;\n                        },\n                        src: 'https:\/\/www.youtube.com\/embed\/%id%?autoplay=1'\n                    },\n                    vimeo: {\n                        index: 'vimeo.com\/',\n                        id: function(url) {\n                            url = url.replace(\/&amp;\/g, '&').replace(\/\\[\\\/?embed\\]\/g, '');\n                            var playerMatch = url.match(\/player\\.vimeo\\.com\\\/video\\\/([0-9]+)\/);\n                            if (playerMatch && playerMatch[1]) {\n                                let query = url.split('?')[1];\n                                return query ? playerMatch[1] + '?' + query : playerMatch[1];\n                            }\n                            var hashMatch = url.match(\/vimeo\\.com\\\/([0-9]+)\\\/([a-zA-Z0-9]+)\/);\n                            if (hashMatch && hashMatch[1] && hashMatch[2]) {\n                                return hashMatch[1] + '?h=' + hashMatch[2];\n                            }\n                            var normal = url.match(\/vimeo\\.com\\\/([0-9]+)\/);\n                            if (normal && normal[1]) {\n                                return normal[1];\n                            }\n                            return null;\n                        },\n                        src: 'https:\/\/player.vimeo.com\/video\/%id%&autoplay=1'\n                    }\n                }\n            }\n        });\n    });\n\n    new Swiper('.video-filter-swiper', {\n        slidesPerView: 'auto',\n        spaceBetween: 10,\n        freeMode: true,\n        navigation: {\n            nextEl: '.swiper-button-next',\n            prevEl: '.swiper-button-prev',\n        },\n        on: {\n            init: function () {\n                const active = document.querySelector('.filter-button.active');\n                if (active) {\n                    const index = [...active.closest('.swiper-wrapper').children].indexOf(active.closest('.swiper-slide'));\n                    if (index >= 0) {\n                        this.slideTo(index, 0);\n                    }\n                }\n            }\n        }\n    });\n});\n<\/script>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Let\u2019s Talk Learning Videos Welcome to our \u201cmicro-learning\u201d video library \u2014 a collection of short, focused tutorials designed to help you quickly understand and use key features of our platform. Each video gives you practical guidance in 5 minutes or less. Content is updated regularly\u2014check in frequently to stay informed. Total videos:<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-13611","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/pages\/13611","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/comments?post=13611"}],"version-history":[{"count":16,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/pages\/13611\/revisions"}],"predecessor-version":[{"id":13672,"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/pages\/13611\/revisions\/13672"}],"wp:attachment":[{"href":"https:\/\/www.k12insight.com\/kc\/wp-json\/wp\/v2\/media?parent=13611"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}