Colorado

Douglas County School District

The district
Location: Colorado
Number of students: 65,000

The challenge
Improve customer service and restore public faith in transportation office.

The solution
Transportation officials used K12 Insight‘s Let’s Talk! tool to manage community feedback, build trust with parents and reduce response times.

Results
After giving community members an easier way to communicate with transportation officials, the district was able to reduce response time from more than four days on average to less than four hours.

In their words
“By using Let’s Talk!, we’re able to pinpoint the issue that the individual is contacting us about and disseminate that to the appropriate person or team in our department.” -Donna Grattino, transportation director

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