School Customer Service and Training

Schools have customers too

Create loyalty with exceptional school experiences

The Challenge

Teaching and learning is critical. But that’s not all. In the age of school choice and competition, families want and deserve exceptional school customer service.

The Opportunity

By listening and responding in a timely fashion to community concerns, you can build loyalty, improve school customer service and keep parents and students from choosing out.

How K12 Insight can help

The K12 Insight platform helps you and your teams raise the bar on school customer service by engaging families in two-way conversations about the issues that matter most.

Give students and parents an easy way to reach you with questions or concerns, 24/7
Provide responses that are courteous, timely and complete
Use community insights and analytics to improve the overall school experience

Track KPIs, such as how many people have submitted feedback, which topics are trending, and which comments still need a reply
- Ask for feedback on critical issues and show parents that their voices count

Take it from some of our school partners