Texas

Austin Independent School District

The district
79,787 students. 130 schools. 5,534 teachers. 11,098 full-time staff members.

The challenge
To connect with and reassure the community while maintaining—or even improving—their high standards of customer service amid the COVID-19 pandemic and the new normal for K-12 schools.

The results
The district used K12 Insight‘s Let’s Talk! to open lines of two-way communication and increase internal collaboration, despite potential challenges arising from teachers and staff working from home. Now, Let’s Talk! helps them realize their equity-focused mindset by improving accessibility, increasing engagement, and building trusting relationships across the community—all while ensuring a positive and relational customer experience.

In their words
“Let’s Talk! gives you a system to increase responsiveness and engagement now while enabling you to expand…It’s a solution that can really grow and evolve with the needs of your team and community.” — Darla Caughey, Administrative Supervisor of Customer Service, Office of Human Capital

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