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Customer Service for K-12
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Let’s Talk
An AI-powered, all-in-one, enterprise-wide customer service and intelligence platform built for education — includes ✨Let's Talk Assistant✨
✨ Let’s Talk Assistant ✨
Provide always-on, fast, easy, and accurate customer service in multiple languages with our AI-powered chatbot
Professional Development
Expert-led, interactive virtual and in-person customer service courses for K-12 staff
Managed Research
K-12 research services led by expert education researchers
Engage Surveys
A DIY, cloud-based survey solution built for K-12 school districts
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Superintendents
Provide superior customer service in your district.
Communications
Simplify and streamline inbound communications and prevent crises.
Information Technology (I.T.)
Minimize security risks, automate ticketing workflows, and improve service.
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Perspectives from school district leaders and K12 Insighters
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Insights and trends you can use to inform your customer service strategies
Guides
Insights and trends you can use to inform your customer service strategies
Experts in EDU
Real-world examples and inspiring journeys that illuminate the path to exceptional customer service, a thriving school climate, and soaring student success
Customer Stories
Case studies and feature stories about our partner school districts
Featured Resources
Harnessing the Power of AI in K-12: A Guide for District Leaders
Discover how AI can revolutionize district operations, streamline communication, and empower data-driven decision-making in your school district.
2024 Spring National Customer Service Report
K12 Insight’s Spring 2024 National Report on Customer Service uncovers strategies and actions K-12 administrators can take to measure and improve employee engagement in an effort to slow the rate of staff turnover
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Communications
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Superindendent
Topics
Bonds, Levies, & Rezoning
Communication Complexity
Community Engagement
Customer Intelligence
Customer Service
Data Breaches & Security
Employee Engagement & Retention
Enrollment
Equity & Multilingual Families
Issue & Crisis Communications
School Choice
School Safety & Bullying
Solution Overview
Ticket Deflection