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Customer Service for K-12
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Let’s Talk
An AI-powered, all-in-one, enterprise-wide customer service and intelligence platform built for education — includes ✨Let's Talk Assistant✨
✨ Let’s Talk Assistant ✨
Provide always-on, fast, easy, and accurate customer service in multiple languages with our AI-powered chatbot
Professional Development
Expert-led, interactive virtual and in-person customer service courses for K-12 staff
Managed Research
K-12 research services led by expert education researchers
Engage Surveys
A DIY, cloud-based survey solution built for K-12 school districts
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Superintendents
Provide superior customer service in your district.
Communications
Simplify and streamline inbound communications and prevent crises.
Information Technology (I.T.)
Minimize security risks, automate ticketing workflows, and improve service.
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Perspectives from school district leaders and K12 Insighters
Reports
Insights and trends you can use to inform your customer service strategies
Guides
Insights and trends you can use to inform your customer service strategies
Experts in EDU
Real-world examples and inspiring journeys that illuminate the path to exceptional customer service, a thriving school climate, and soaring student success
Customer Stories
Case studies and feature stories about our partner school districts
Featured Resources
Harnessing the Power of AI in K-12: A Guide for District Leaders
Discover how AI can revolutionize district operations, streamline communication, and empower data-driven decision-making in your school district.
2024 Spring National Customer Service Report
K12 Insight’s Spring 2024 National Report on Customer Service uncovers strategies and actions K-12 administrators can take to measure and improve employee engagement in an effort to slow the rate of staff turnover
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The Case for Customer Service in Schools
Customer service is no longer a “nice to have” — it's a necessity. Developing a culture of customer service in your school district will help you a...
Information Technology Leader
Data Breaches & Security
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Close Filters
Roles
Communications
Information Technology
School Boards
Superindendent
Topics
Bonds, Levies, & Rezoning
Communication Complexity
Community Engagement
Customer Intelligence
Customer Service
Data Breaches & Security
Employee Engagement & Retention
Enrollment
Equity & Multilingual Families
Issue & Crisis Communications
School Choice
School Safety & Bullying
Solution Overview
Ticket Deflection
