At K12 Insight, we’re on a mission to create a world where schools and communities work better together. As our new Let’s Talk! Customer Success Specialist, your job is to work with clients to ensure the smoothest, best possible adoption and continued usage of Let’s Talk!
Let’s Talk! works by giving schools leaders an easy way to solicit and respond to feedback from members of their school community—be it parents, teachers, students, or staff.
More than 160 school districts across the country are already using Let’s Talk!, with more signing up every day! We’re on the hunt for a personable, customer focused, organized, high-energy partner who can work across multiple teams to ensure that every client gets the most out of their Let’s Talk! experience.
Ready to play a lead role in facilitating a culture-changing technology adoption in the school systems across the country? This is the job for you.
Responsibilities
Work with clients to ensure high-fidelity setup and adoption of Let’s Talk! software
Continually train clients to use new features and develop plans to ensure adoption
Actively monitor and analyze client usage data and develop weekly reports to show trends, risks etc.
Develop dashboards and reporting that will be used to support the business
Design client specific plans to help improve adoption
Build trusted relationships with clients
Track clients at risk and proactively engage relevant teams and team members to mitigate.
Facilitating “train the trainer” programs with clients
Analyze client usage and progress and design plans to help improve adoption
Provide input for product innovations
Uncover new opportunities for K12 Insight product and service upsells
Assist in the creation of training materials
Actively use Salesforce to manage customer activities
More qualifications
Bachelor’s degree
Excellent written and verbal communication skills, including ability to present confidently
Strong phone and listening skills
Salesforce experience
Data analytics, reporting and dashboard experience
Self-starter, able to work both independently and collaboratively
Project planner, able to maintain focus on big-picture goals and the small-detail specifics
Desire to step in and support a growing business
1-2 years of customer-facing experience – includes teaching
Motivated by making customers happy
You’re a fast learner, and someone who is comfortable working with SAAS-style, cloud-based technologies. Experience in education or customer satisfaction training is big plus.
What you get
All the goods — and then some.
Medical, Dental, Vision, 401(k), Paid Vacation, Life Insurance, Disability
Free snacks and drinks, bi-weekly catered lunches, technology options, volunteer opportunities, book club
Summer flex hours, and more
Competitive pay, commensurate with experience.
About the team
K12 Insight works with more than 30,000 school administrators nationwide to strengthen the relationships that power education. Through a unique blend of cloud-based technology, research and expert advice, we provide school leaders with the tools — and the confidence — to make, better more-informed decisions on behalf of students and their families.
About Let’s Talk!
Let’s Talk!, from K12 Insight, is a cloud-based communications solution that helps K12 school- and district-level administrators identify opportunities for engagement, spot potential crises and build stronger relationships with parents, teachers, students, community members and staff. Manage all of your inbound and outbound school communications from one location and stay connected with your community from wherever you are with our always-on mobile app.
To apply, please submit a relevant cover letter and resume mbahta@k12insight.com.
