Courteous and professional, considerate, cooperative and helpful; makes all customers a priority; welcomes customers with a smile and a friendly greeting; personally accountable for providing positive customer experiences; and when possible, finds a private space to discuss a customer’s concerns.
Listens to and acts upon customers’ needs; assists customers in defining their needs; strives to exceed all customers’ expectations; and, if not certain of the answer, takes the initiative to find the answer.
Provides prompt and accurate responses; exhibits clear and consistent communication; informs customers of anticipated timeline for response when an immediate answer is not available; and follows up to ensure completion and satisfaction.
Listens attentively without distractions; relates to customers with understanding and acknowledges their concern; expresses a sincere desire to help; doesn't take it personally; and makes the customer feel valued and heard.
Looks for ways to "wow" our customers by exceeding their expectations and develops a mindset for serving customers.