To effectively support our educators and students, each school has a designated Volunteer Program Liaison. Volunteers and applicants contact their liaison directly. Based on the specific volunteer support needs of each school, Volunteer Program Liaisons are responsible for processing applications and submitting tech support tickets to fill priority volunteer positions.

If you are looking for volunteer opportunities with Seattle Public Schools, click here.

From mid-August until late November, we experience very high volumes of volunteer applications and renewals. Thankfully, we are starting the new school year with 20,000 volunteers with up-to-date volunteer applications and background checks! Due to limited staff capacity, background check processing and volunteer support tickets can take up to 20 business days. SPS staff are encouraged to lean on the support of already-approved volunteers until November, so Volunteer Program Liaisons can be trained and oriented to their role first.

Here are some frequently asked questions and tips to help volunteers find answers quickly: 

• Want to find out if you are approved to volunteer? Please contact your volunteer liaison directly. Per board policy, each school approves the volunteers allowed to serve in their buildings. The central office manages the database that provides schools with the information they need to approve their applicants and verify volunteers' identities.
• ASM Prevention course "stuck"? Try these: (1) Zoom out or scroll down to locate the "continue" or "next" boxes. (2) Try using a different internet browser (Chrome, Edge, Safari, etc). (3) Use a different device - visit your local library if you don't have other devices at home.
• Not sure if your volunteer application was received by the school or is complete? Please contact your Volunteer Program Liaison.
• Trouble logging into or updating your volunteer application? This visual guide will help you resolve the most common account challenges.
• Your password email reset is not arriving in your inbox? Please review these steps.
• Do you need your volunteer portal password reset? Please contact your Volunteer Program Liaison - they will submit a Volunteer Support Ticket on your behalf.
• Online application problems? Find help on our Frequently Asked Questions page.
• Background check questions? Visit this detailed information page.
• If you encounter issues with Sterling Volunteers/First Advantage, please call their customer support at 1-855-326-1860 #1 or email volunteerassistance@sterlingcheck.com
• For all other questions, please visit https://www.seattleschools.org/volunteer

Please use the form below to submit volunteer program compliance and risk management questions.