Partnering to Succeed Through Responsive Support

Each district client is assigned a Strategic Account Manager who is responsible for your success with our solution. Your Strategic Account Manager will be available to you via phone or email to assist you and your colleagues with any aspect of your training or technical use.

The K12 Insight Client Support team is dedicated to providing the highest level of service through individual, friendly and professional interaction. It is our goal to exceed your expectations while measuring performance and reliability through the application of process, technology and expertise.

K12 Insight’s Support is comprised of a diverse set of professionals whose comprehensive skills will help you effectively resolve issues you may encounter with our solution.

Key elements of K12 Insight’s Support include:

Easy Access: We are reachable via phone and email. You are guaranteed a timely response from a knowledgeable and courteous professional.

K12 Insight Readiness Plan: When you sign up with
K12 Insight, we want to make sure all stakeholders in your district are informed about how to maximize success with our solution. A comprehensive document will provide every department the information it needs so that when you launch your first project, you do not encounter any inadvertent difficulties due to internal resources not being aligned. Our Support team members will work with you and other departments to remove all impediments to success.

Train the Trainer: Each district chooses a few staff members who are empowered to understand the working of the K12 Insight solution in great detail. Our Support team works closely with these super-users to ensure they are up-to-date with all aspects of the platform to maximize success. By ensuring the presence of thoroughly trained staff in every district our solution has found rapid adoption in our client districts.

Refresher Training: Our Support team is always available to conduct refresher training sessions for current users.

New Features Training: K12 Insight prides in rapid application development. It is not uncommon for your suggestions to be incorporated into product ideas within weeks. With the rollout of all new features we invite you and your colleagues to review the workings of new features so you are always working with the most powerful features that drive efficiency and greater effectiveness with your solutions.

Onsite Training: At your request, we can conduct training for your staff at a location within your district to drive usage and adoption. A member of our Support team will make herself available at your district so you can interact extensively and ensure high quality training for your staff.

First Study Oversight: Your Strategic Account Manager will work closely with you when you deploy your initial survey and research project. She will offer you advice on issues beyond the K12 Insight’s platform based on experience and awareness of best practices.

Adoption Initiative: Your Strategic Account Manager works closely with district leadership to identify all initiatives that would benefit from K12 Insight’s solution. Several districts have trained and empowered principals of individual schools and that is our target in every district. A solution that drives efficiency and effectiveness in the use of data should be made available to as wide an audience as possible.